Business Support Specialist II

Business Support Specialist II – Oklahoma Indigent Defense System

Full time. Regular. Compensation: $38,480.00 per year with generous benefits package.

• Agency: Oklahoma Indigent Defense System
• Supervisory Organization: Support Services
• Term: Full-time, Regular
• Annual Salary: $38,480.00
• Benefits: Medical, dental, vision, life & disability insurance; retirement match up to 7%; 11 paid holidays; 15 days paid annual leave; 15 days paid sick leave; longevity payments.

• Maintain records, including inventories, expenditures, and correspondence.
• Initiate and handle correspondence related to agency rules, policies, and procedures.
• Sort and file documents, answer phone calls, and deliver mail.
• Adhere to local, state, and federal laws and policies.
• Produce documents ranging from plain copy typing to complex presentations.
• Enter and review data using computer systems, proofing and correcting as required.
• Examine and verify reports and documents for completeness and correctness.
• Maintain inventory of equipment and supplies; manage mail and materials.
• Review and process claims for reimbursement or payment under state programs.
• Assist customers with information and documents; conduct interviews.
• Optimize records management processes and develop implementation processes.
• Coordinate work activities, train staff, manage and create scheduled reports.
• Perform other duties as assigned.

• Process intake forms (placards, convictions, suspensions, collisions, MVR, Med Certs) within required time frames.
• Types and scans data into systems daily.
• Enter and audit data to ensure accuracy and completion.
• Forward communications to appropriate divisions.
• Calculate customer payments, deposits, cashier reports, and manage spreadsheets in Excel.
• Use TEAMS and Outlook to collaborate across divisions.

• Office methods, grammar, punctuation, spelling, and mathematics.
• Preparing and interpreting charts and graphs; basic bookkeeping and inventory techniques.
• Business communication etiquette, including in-person, online, and phone.
• Proficiency in Microsoft Office, Outlook, Teams, and other computer equipment.
• Records retention knowledge.
• Operating computer, fax, copier, printer, scanner.
• Strong organization and time management skills; records management principles.
• Customer service skills across communication channels.
• Maintain positive working relationships; promote work environment.
• Follow oral and written instructions.
• Establish and maintain digital filing system; prepare documents and reports.
• Apply logic and reasoning; evaluate solutions and recommend conclusions; compute simple math for payments.

• Level I: Entry-level position performing routine business support duties.
• Level II: Advanced-level position with responsibilities as subject matter expert, lead worker, or team lead.

• Level I: Associate’s Degree or two years clerical experience, or equivalent combination.
• Level II: Associate’s Degree plus one year clerical experience; or three years clerical experience, or equivalent combination.

• Can type more than 60 words per minute with accuracy over 90% and demonstrate advanced 10-key level.

• Schedule may vary; flexibility for early/late shifts, weekends, occasional overtime.
• No travel required.
• Office setting with computer for majority of workday.
• Ability to sit/stand up to eight hours a day; lift 10-50 pounds with assistance as needed.

The State of Oklahoma is an equal opportunity employer and does not discriminate based on genetic information, race, religion, color, sex, age, national origin, or disability.