Shop Foreman

The Gilbert's Family of Companies is one the Okeechobee's largest employers and is consistently regarded as a premier place of employment in the area.

We are seeking a dedicated and experienced Shop Foreman to ensure that repairs are performed correctly and efficiently by our qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

• Recruits, hires and motivates qualified service technicians.
• Assists technicians in developing their skills.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Ensures that all department employees receive appropriate manufacturer training.
• Ensures that all repairs are assigned to technicians in an equal and fair manner.
• Provides technical support for technicians when necessary.
• Ensures repairs are charged out correctly.
• Checks progress of each repair order throughout the day.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Road tests vehicles to quality-check work performed.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.
• Handles all customer complaints within 24 hours, informing other managers as appropriate.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors shop condition, including cleanliness, safety and the condition of shop equipment. Reports problems to the service manager or dealer.
• Ensures the proper care, storage and inventory of special tools.
• Strives for harmony and teamwork within the department and with all other departments.
• Maintains safe work environment.
• Maintains professional appearance.

• Medical, dental, vision and supplemental plans are offered.
• 401K Plan (matching).
• Paid Time Off, including Holiday Pay.
• Competitive pay based on experience.
• Family friendly atmosphere and schedule, including closed on Sundays.
• Large client base, shop is full daily and growing.
• Well established, experienced and trained service department team.
• Family owned and operated for over 100 years.

We are a Drug Free Workplace

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.