Technical Support Scientist

Employer Industry: Biotechnology

• Salary up to $120,600
• Eligible for equity grants and an annual bonus program
• Comprehensive health and retirement benefit programs
• Opportunity for career advancement and growth within a leading biotech company
• Work remotely with a flexible schedule
• Engage in cutting‑edge research that contributes to significant scientific discoveries

• Provide expert scientific guidance on the use and applications of the employer's products
• Deliver direct application support and troubleshooting assistance to customers and Field Applications Teams
• Collaborate with cross‑functional teams to resolve application and instrument‑related issues
• Manage customer cases, ensuring timely follow‑up and resolution
• Create and refine technical documentation and training resources for customers

• Ph.D. in Molecular Biology, Genetics, Biochemistry, or related field; or M.S. with more than 3 years of relevant experience
• Strong background in troubleshooting experimental workflows in a laboratory setting
• Excellent analytical, problem‑solving, and interpersonal skills
• Exceptional written and verbal communication skills
• Ability to work independently and collaboratively in a fast‑paced environment

• Hands‑on expertise in tissue handling for Spatial assays
• Experience in sample preparation for Single Cell assays
• Proficiency in Illumina library prep and NGS sequencing workflows
• Prior experience in customer‑facing technical support roles
• Familiarity with support management platforms such as Zendesk, Salesforce, Confluence, and JIRA

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