Principal Software Engineer; f​/m​/d

Berlin Office;
Remotely in Europe ;
Remotely in Germany

Join us in reimagining customer experience with Agentic AI. As a Principal Software Engineer (f/m/d), you will play a critical role in shaping Parloa’s engineering strategy and architecture while staying close to the code. This role is about building resilient, enterprise‑grade systems that can scale globally and helping us set the benchmark for engineering excellence in Europe and beyond.

• Deliver business value by writing code every day.
• Define and drive technical strategy across multiple domains and org‑wide initiatives.
• Lead cross‑team architecture and ensure solutions scale globally for enterprise adoption.
• Balance short‑term velocity with long‑term resilience
  , making smart trade‑offs on complexity, cost, and scalability.
• Remain hands‑on - whether writing foundational code, leading design reviews, or refactoring key systems.
• Act as a force multiplier by mentoring Staff Engineers and influencing the careers of future Principal‑level talent.
• Serve as a trusted advisor to leadership, ensuring engineering capacity matches market and customer demands.
• Set cultural standards for fearless iteration
  , bias for action
  , and pragmatic perfectionism
  —design for tomorrow, build for today.

• A seasoned technical leader (typically 12–15+ years) with a track record of org‑level or industry‑level impact
  .
• Deeply experienced in enterprise‑scale systems and multi‑team architecture leadership
  .
• Equally comfortable flying high (strategic vision) and diving deep (technical details).
• Thrives in ambiguous, high‑stakes environments with a strong sense of urgency.
• Embodies Parloa’s ambition
  : to build Europe’s leading engineering culture and a world‑class AI platform
  .
• Motivated by making the impossible possible and building something iconic.
• Coding every day

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build & scale your career at the intersection of customer‑facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.

At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:

• Earn Trust – act with transparency and reliability.
• Obsess Over Customers – always start with the customer problem.
• Think Big – set bold goals and pursue them fearlessly.
• Have Integrity – do the right thing, especially when it’s hard.
• Disagree & Commit – debate with candor, align fast, and deliver.
• Own It – take full responsibility for outcomes, not just tasks.
• Dive Deep – master the details without losing sight of the big picture.
• Deliver Value – measure success by customer and business impact.
• Insist on the Highest Standards – raise the bar continuously.
• Go the Extra Mile – make the impossible possible.
• Hire & Elevate the Best – raise the bar with every hire

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice‑first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural‑sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency.

The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you…