Customer Support Specialist

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This range is provided by Mercor. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$30.00/hr - $75.00/hr

Direct message the job poster from Mercor

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark
, General Catalyst
, Peter Thiel
, Adam D'Angelo
, Larry Summers
, and Jack Dorsey
.

• Position: Case Management Specialist
• Type: Contract
• Compensation: $30–$75 per hour
• Commitment: 10–20 hours per week

• Review and interpret case notes and structured queries to ensure accurate processing.
• Identify applicable policies or procedural documentation to guide responses effectively.
• Simulate resolution workflows for common and edge-case scenarios to improve system accuracy.
• Flag out-of-scope or conflicting cases for escalation to maintain compliance.
• Ensure outputs align with official guidance and avoid inappropriate language, enhancing model reliability.

• 3+ years of experience in case management, customer service, education support, or public policy interpretation.
• Strong written communication and high attention to detail.
• Familiarity with working in policy-driven or compliance-sensitive environments.
• Ability to analyze documentation and synthesize relevant points.

• Background in education, law, social care, or public administration.

• Submit your resume to get started.
• Complete a brief form to share more about your experience with case-based workflows and policy interpretation.

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• For any help or support, reach out to

PS:
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• Seniority level:
  Not applicable
• Employment type:
  
  Part-time
• Job function:
  Customer Service
• Industries:
  Software Development