Field Service Technician

6283 Tri Ridge Blvd, Loveland, OH 45140, USA

Posted Tuesday, June 24, 2025 at 4:00 AM

Company description

We solve the world’s cleaning and transport cooling problems with products that are environmentally sustainable, do not generate waste streams, and are occupationally safe. Our dry ice cleaning and dry ice production products put recycled CO2 to work - replacing harmful processes with a water-free, waste-free, and chemical-free solution.

Cold Jet is the global leader in dry ice technology. We are growing rapidly and we will continue to maintain our dominant market position by hiring, training, and retaining talented, energetic, and entrepreneurially-minded individuals around the world.

Our Culture

We have built a culture that encourages success and also promotes an environment of innovation and free-thinking. Initiative, hard work and achievement are attributes that we value and they do not go unnoticed.

We set challenging goals for individuals, and our company as a whole, and those that perform and produce results are rewarded, both financially and professionally. The opportunities are limitless for those that take part in steering the company to success and driving the company to further growth.

For more information about Cold Jet, please visit

Position Summary

The Field Service Technician is responsible for ensuring users of our equipment are satisfied with its performance by providing prompt onsite or in-depot service by performing commissioning, troubleshooting repair service, and training support on dry ice production equipment, dry ice blasting machines, and engineered systems at customer facilities throughout their region (Ohio).

Position Responsibilities

• Installs, repairs, and maintains machinery and mechanical equipment by completing preventive maintenance.
• Locates sources of problems by observing mechanical devices in operation.
• Dismantles machinery and removes/replaces defective parts.
• Determines changes in requirements of parts by inspecting and measuring various instruments.
• Maintains inventories of equipment parts and supplies by checking stock and placing orders.
• Trains production workers on routine preventive maintenance.
• Provides mechanical maintenance information by answering questions and requests.
• Prepares maintenance reports by collecting, analyzing, and summarizing information and trends.
• Maintains a safe and clean work environment by complying with procedures, rules, and regulations
• Ability to operate machinery and technical equipment
• In-depth knowledge of system maintenance
• Ability to lift and move heavy equipment
• Familiarity with safety standards and regulations
• Skilled in analyzing information and creating reports

Position Requirements

Education & Experience

• Associates degree in a related technical field or equivalent on-the-job training
• Five or more years’ experience in field service working with electro-mechanical, hydraulic, and pneumatic equipment. Experience working with integrated equipment controls preferred

Skill Competencies

• Customer service skills that demonstrate a commitment to customer satisfaction and garnering customer loyalty
• Able and willing to travel 70-80% of the time, including an occasional international trip
• Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery
• Ability to read technical drawings & electrical schematics
• Ability to troubleshoot and maintain hydraulic & pneumatic systems
• Resolves customer issues and creates value for both customers and Cold Jet in a professional manner
• Effectively applies technical and logical methodologies to solve problems
• Able to prioritize critical tasks
• Effectively schedules work load, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer
• Able to manage inventory and to be accountable

Additional Skill Set

• Knowledge of embedded PLC programming in Structured Text, and HMI development in HTML5
• Solid skills and experience in troubleshooting PLC/HMI programming system
• Identify PLC Symptoms, ability to review programs, trace ladder logic & verify causes.
• Familiar with electrical wiring diagrams and electrical schematics/circuits
• Provide a methodical…