Strategic Account Executive

The company provides Dev Ops solutions to thousands of customers, including the majority of the Fortune 100s. We manage, accelerate, and secure their software delivery from code to production.

Roles and Responsibilities:

• Develop customer relationships to promote retention and loyalty
• Identify & close new up-sell and expansion opportunities with existing customers
• Responsible for success and renewals process for a portfolio of customers; analyze usage metrics to understand customers’ usage of our product (evaluate product adoption)
• Contact customers throughout the life cycle and prior to renewal to discuss metrics and identify obstacles to renewals;
• Partner with Finance, and Legal in negotiating, structuring and quoting renewal contracts for the highest possible renewal rates
• Maintain long-term account health and relationships
• Evaluate renewal probabilities
• Work with customers to ensure satisfaction; support pre-sales cycles
• Use Salesforce, JIRA, Confluence, and Advanced Microsoft Excel for projects
• Drive product adoption, share best practices and implement growth and optimization strategies for maximum value and success within the customer base;
• Escalate at-risk customers appropriately
• Document communications and transactions in Salesforce to ensure accurate renewal forecasting and analyses
• Make sure to keep customers updated on best practices, product features, new releases, and upgrades

Job Requirements:

• Bachelor’s degree or foreign equivalent in Business Administration, Finance, Economics, or Computer Engineering
• Minimum 15 years of experience preferably in Software subscription sales
• Revenue quota carrying experience with large enterprise customers is a must
• Experience in managing & owning the full sale cycle from lead to closing the deal
• Experience includes supporting pre-sales cycles; using Salesforce and Advanced Microsoft Excel