Client Partner; Manufacturing&Retail

Soft Serve is a global digital solutions company with approximately 11,000 associates currently working across client projects in the USA, Europe, and APAC regions. We empower talented people to change the world and understand that the best way to build our future is to help you build yours.

As a digital authority that advises and provides cutting-edge technology, we reveal, transform, accelerate, and optimize the way enterprises and software companies do business.

Our Client Partners are Business Development Leaders who establish themselves as experts and business allies to their clients. With a mixture of advocacy and inquiry skills, the Client Partner provides maximum value in every sales interaction. They leverage industry knowledge, challenge assumptions, ask difficult questions, bring insight, and provide solutions to their client’s specific business afflictions and aspirations. Customers will include a range of mid-tier companies, enterprises, and multinational corporates.

Our experienced Client Partners seek to uncover new opportunities and connect client’s strategic goals/challenges to Soft Serve’s suite of service offerings for increased account revenue and wallet share through the creation of new sales opportunities.

• Experienced with consultative sales or customer management emphasizing account revenue growth working with Enterprise or large ISV clients
• Someone who brings expertise working with Manufacturing and Retail industries
• Used to working in a fast-paced environment; self-driven and highly motivated to excel
• Able to work with multicultural and geographically disbursed teams due to your strong interpersonal and communication skills
• Great at building a trusted rapport with clients, influencing decision making and working across executive and operational levels on the IT and Business side
• Capable of tracking multiple customers and managing legal processes (i.e., contract renewals, negotiations, NDA, etc.)
• Able to maintain an in-depth understanding of technology, external regulation, and industry best practices
• Possessing a strong understanding of IT Consulting and software development terms and concepts
• Knowledgeable of software development terms and concepts
• Well-versed in the intricacies of business, specifically in knowing how to ensure client success
• Preferably with big four consulting and/or top five tech consultancy experience
• Open to traveling up to 50% of the time (primarily within DACH).

• Leading business development activities, developing new opportunities in existing client(s), and achieving sales booking and billing targets
• Developing and maintaining a Key Account Plan to lead a comprehensive account strategy based on a deep understanding of the client’s pain points and goals
• Building and growing relationships with relevant decision-makers that result in increased account revenue and wallet share
• Using personal expertise to uncover client’s known and unknown needs and goals, communicate and persuasively deliver the value proposition for all of the services offered by Soft Serve, empowered to present a clear rationale to gain the customer's agreement
• Facilitating the opportunity and proposal management activities: ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further information, and facilitate follow-up sessions with the client to monitor progress
• Being a champion and collaborating in cross-functional teams to build strong relationships with a client – team up with account execs on accounts that will be added to your portfolio, leading account development activities with the customer as well as Partner teams, liaising with services teams to understand customer's business goals, project goals and success for effective cooperation
• Achieving superior NPS scores with clients – providing input into Client participation in our NPS process, monitoring customer satisfaction at each stakeholder level, and initiating changes needed to increase satisfaction – providing leadership
• Building trust, expanding network and reputation with clients at all appropriate levels, including senior technology and business…