Customer Service​/Sales

Overview

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.

These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments.

Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

• Provide fast, friendly service by actively seeking out customers and assessing their needs.
• Learn about products using company tools and provide information to customers to support selling an entire project.
• Greet, qualify, recommend, and close every customer in the relevant department; handle basics in adjacent departments.
• Maintain in-stock condition of assigned areas and ensure the area is clean, shop-able, and safe.
• Follow all safety policies and standards, complete required safety training, immediately correct hazards or report conditions to the Manager on Duty.
• Work cooperatively with the Department Supervisor and other departments as needed.

Store locations include Perrysburg, Maumee, Toledo areas with related Customer Service/Sales roles and responsibilities as described.

We are not including external postings or unrelated job listings within this description.