Senior Manager, Underwriting - Project & Process Management

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The Senior Manager, Employer Underwriting will lead high-impact projects and process initiatives that support the strategic direction of the Employer Underwriting organization. This role will partner closely with cross-functional stakeholders on complex underwriting activities, client commitments, operational readiness, and compliance with Underwriting Standards of Practice.

The Senior Manager will manage the Underwriting Capacity Planning Tool, oversee Welcome Season implementation readiness, audit compliance with underwriting standards—including pricing accuracy—and support unique client commitments from award through downstream implementation.

This position requires advanced analytical skills, strong project leadership, excellent communication abilities, and the capacity to influence across all levels of the organization. This position plays a pivotal part in representing the Employer Underwriting team, shaping process improvements, and ensuring exceptional execution across the underwriting lifecycle.

• Lead complex, high-visibility ad hoc projects supporting Employer Underwriting priorities, including projects that impact strategic RFP readiness, underwriting process optimization, and organizational alignment.
• Act as a primary liaison between Underwriting and key partners including Pricing, Networks, ANCS, Rebates, Proposals, Sales, Operations, and Implementation.
• Support strategic bid efforts by ensuring underwriting tools align with competitive intelligence and internal capabilities.
• Coordinate cross-functional teams to ensure unique client offerings identified during the sales and RFP process are accurately communicated and clearly documented.

• Own and maintain the Underwriting Capacity Planning Tool, including forecasting, enhancements, and reporting insights for leadership.
• Lead Welcome Season implementation readiness for Employer Underwriting, ensuring processes, timelines, workloads, and resources are aligned.
• Support execution activities that ensure Underwriting deliverables flow seamlessly through the organization as clients move from award through implementation.

• Ensure full adherence to Underwriting Standards of Practice across the team, including pricing governance and procedural compliance.
• Develop and operationalize audit routines that measure compliance with underwriting, pricing, and process standards.
• Partner with audit teams to identify trends or gaps discovered through audits and collaborate with leadership to implement improvements.

• Document unique client commitments made during RFPs or negotiations and serve as the central point of truth for these requirements.
• Ensure Final Approval Forms (FAFs) are accurately completed, clearly capturing unique terms and pricing assumptions.
• Train Underwriting team members on new processes, commitments, changes to Standards of Practice, and operational updates.
• Assist with consolidating competitive intelligence for use in future underwriting opportunities.

• Monitor new client performance relative to underwriting assumptions; identify variances and support refinement of future assumptions.
• Partner with senior leaders to highlight opportunities for profitability improvement and risk mitigation in future bids.
• Provide insights and recommendations based on analytics, trends, and audit findings.

• 7+ years of relevant experience in underwriting, pricing, analytics, project management, or PBM operations.

• Experi…