Campground Manager

Description:

Crystal View Capital/Osprey Management is a private equity real estate firm known for its vertical integration that specializes in the acquisition and management of value-add manufactured housing and self-storage assets. Since its inception in 2014, the Firm has raised over $300 million in equity capital and currently has over $600 million in assets under management. Our in-house management company is a leader in asset management;

we have a tremendous amount of knowledge, blending property management and service provisions to simplify everyday life. Our team encompasses vision, talent, harmony, beliefs, and commitment. We have over 50 professionals in the corporate office dedicated to the in-house management of our 120+ assets. The in-house asset management team also employs over 150 property level staff members at its property locations.

Apply today to join one of the Nations most prolific real estate asset management firms.

Job Summary:

The Campground Manager is responsible for overseeing the day-to-day operations of the campground, ensuring an exceptional guest experience while maintaining safe, efficient, and well-organized facilities. This role provides leadership to campground staff, manages reservations and financial transactions, coordinates events and activities, and enforces campground rules and policies. The Campground Manager serves as the primary point of contact for guests and is accountable for operational performance, customer satisfaction, and overall campground success.

Campground Manager Compensation (Full Time):

• Annual Salary $39,000
• Compensated Campsite with electricity
• Potential Bonus Opportunities
• 401(k) Plan
• Medical benefit stipend of $525 per month
• Dental Insurance
• Vision Insurance
• Life, Hospital & Critical Illness Benefits available
• Pet Insurance
• Holiday Pay
• Paid Time Off (PTO)
• Work/Home Life Balance
• Opportunities for Career Advancement
• Flexible Work Schedule

Campground Manager Responsibilities:

Guest Experience & Customer Service:

• Oversee all guest interactions to ensure a welcoming, professional, and high-quality experience for current and prospective guests.
• Manage campground reservations, bookings, and cancellations using designated reservation and property management systems.
• Address and resolve guest questions, concerns, and complaints promptly and professionally.
• Serve as the primary escalation point for guest-related issues and ensure timely resolution.
• Provide guests with campground information, local area recommendations, and clear communication regarding policies and amenities.

Front Desk, Reservations & Financial Transactions:

• Oversee front desk operations, including phone calls, emails, online reservations, and in-person inquiries.
• Ensure accurate processing of payments, refunds, and deposits in accordance with company policies.
• Monitor daily cash handling, transaction accuracy, and reporting.
• Maintain organized records related to reservations, guest communications, and financial activity.

Operations, Grounds & Facility Oversight:

• Oversee daily campground operations to ensure facilities, restrooms, bathhouses, and common areas are clean, safe, and well-maintained.
• Coordinate groundskeeping activities including mowing, trimming, landscaping, trash removal, and general upkeep.
• Ensure delivery of guest services such as firewood, ice, and other campground amenities.
• Identify maintenance needs, perform minor repairs when appropriate, and coordinate with vendors or maintenance teams for larger issues.

Staff Leadership & Scheduling:

• Supervise, train, and support campground staff, including associates and seasonal employees.
• Create and manage staff schedules to ensure adequate coverage, including nights, weekends, and holidays as required.
• Provide coaching, guidance, and performance feedback to team members.
• Promote a positive, guest-focused team culture aligned with company values.

Events & Community Engagement:

• Plan, coordinate, and oversee campground events and activities to enhance guest engagement and satisfaction.
• Act as an active event coordinator, managing logistics, scheduling, communication, and on-site execution.
• Support community-building initiatives that encourage repeat…