Service Program Manager

Service Program Manager IS

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In partnership with the assigned internal customer(s) group, the Program Manager Integration is responsible for the successful planning, development, and execution of continuous improvement programs within the Vertiv Infrastructure solutions group. The Program Manager Integration will provide oversight on all continuous improvement projects and the standardization of business as usual (BAU) processes within assigned functional departments. The individual will play an active role within the assigned customer(s) group in capturing, duplicating, and internalizing best practices.

He/she/they will further develop Lean capabilities of management and employees to create sustainable models that drive daily problem solving and continuous improvement. This individual should be prepared to lead and coach leaders to integrate operations/functions end to end and drive KPI improvement.

• Drive implementation of the GBS system and align processes for the Infrastructure Solutions business
• Accountable for the administration and execution of continuous improvement related policies and procedures
• Decisions have a direct impact on functional operations and customers
• Frequently interacts with subordinates, customers, and peer groups at various management levels
• Interactions normally involve information exchange and basic problem resolution
• Ability to lead change initiatives and drive process excellence
• Leads/Accountable for Infrastructure Solutions continuous improvement communications, education and training
• Leads functional analysis including baseline of core business processes and financial analysis and continuous measurement and improvement
• Partner with the Regional Infrastructure Solutions leader to develop and deploy continuous improvement strategy
• Right hand resource person to assigned function leader
• Work with assigned function leader to define/set appropriate targets for improvement and measure progress to targets

• Bachelor’s degree or equivalent with 5+ years of experience
• 5 years or more of hands‑on experience in the application of production system methods and way of thinking

• Master’s degree preferred
• Six Sigma/Lean certifications preferred
• Ability to coach, teach and lead leaders to develop continuous improvement strategies, influence decision making, and drive continuous improvement initiatives within plant operations and functions
• Hands‑on experience in the application of Lean/Six Sigma methods
• Strong leadership, organizational, project management and interpersonal skills
• Excellent oral and written communication skills in local language and English
• Strong analytical skills, including use of statistical modeling techniques, root cause analysis, and other tools typically deployed to drive operational improvements
• Ability to influence and lead in a matrix organization to drive accountably and execution of VOS mindset and activities

No special physical requirements

No specific environmental demands

25% travel required

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture, and service the mission‑critical infrastructure technologies for vital applications in data centers, communication networks, and commercial and industrial environments.

We create new opportunities for our people and deliver greater value to our customers with global reach in nearly 70 countries and $5.0 billion in revenue.

• Safety
• Integrity
• Respect
• Teamwork
• Diversity & Inclusion

• Customer Focus
• Operational Excellence
• High‑Performance Culture
• Innovation
• Financial Strength

• Own It
• Act With Urgency
• Foster a Customer‑First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and…