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Director, Learning & Development - Call Center Excellence
Job in
Boston Heights, Summit County, Ohio, USA
Listed on 2026-02-28
Listing for:
Arhaus Recruiting
Full Time
position Listed on 2026-02-28
Job specializations:
-
Management
Professional Development
Job Description & How to Apply Below
A leading home furnishings company is seeking a Director of Learning and Development to enhance training for their call center operations in Boston Heights, OH. The successful candidate will develop impactful learning strategies, ensuring associates provide exceptional customer service. This role requires 8-10 years in learning and development and expertise in call center operations. The Director will lead a team, design onboarding programs, and implement training to elevate service standards while aligning with the company’s commitment to excellence.
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