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ILS Manager
Job in
Germany, Pike County, Ohio, USA
Listed on 2026-02-23
Listing for:
Rohde & Schwarz (China) Technology Co., Ltd.
Full Time
position Listed on 2026-02-23
Job specializations:
-
Management
Operations Manager -
Engineering
Operations Manager
Job Description & How to Apply Below
- ILS development topics:
- The ILS Manager will act as project manager for all ILS disciplines and work related activities
- Supports in the offer preparation phase, for new business opportunities
- ILS Management set-up including ILS milestone planning, coordination, monitoring, follow-up, reporting of ILS work packages (LSA, Tech Pubs, Obsolescence Management, Training)
- Ensure that the customer requirements, with respect to Services and ILS, are respected
- Ensure delivery on time, on cost and on quality of all the contractual deliverables
- Design To Support: strengthen the direct connection between services and engineering, to influence system design for optimal supportability in service
- Working with local ILS suppliers /subcontractor and organization for the startup of the subcontracted activities
- Management of Supplier(s), for the different ILS work packages (work packages preparation, planning, periodical reporting meetings, quality checks on the deliverables and related administrative documents)
- Review of subcontractor’s technical scope
- Coordination with all relevant internal and external stakeholders (e.g. Production, Supply Chain, Sales, Project Managers, Customers)
- Coordination of entry into service phase with service transition teams
- Periodical reporting to international ILS team lead
- Link and liaison with ILS Team in Germany and Spain
- Participate in Customer ILS progress meetings
Preparation for entry into Service: - The ILS Manager is responsible for defining and implementing the service and support capability of Rohde & Schwarz for products, systems, and customer projects. The goal is to implement a service and support concept that meets the contractually agreed requirements from supply contracts for products, systems, and customer projects, as well as service contracts (e.g., Service Level Agreement)
- Identify and implement required service and support structures as well as capabilities
- Implement contract details in SAP and C4C (contract number, support teams, KPIs, etc.)
- Initiating and monitoring the service-oriented material introduction, including subcontractor management
- Create and maintain the Service Implementation Plan until handover to the Service Delivery Manager (SDM)
- Coordinate and initiate the creation and maintenance of the system bill of materials
- Ensure spare parts availability within customer projects
- Implement the training concept for internal and external service and support personnel
- Participate in the FAT & FinAT to finalize service and support-related information
- Conduct an end-to-end test of the defined service processes
- Hand over and explain the defined service concept to the Service Delivery Manager and the Service and Support Structure
- Contribute to the service product development process if necessary
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