Head of Platform Customer Interaction; m​/f​/d

Head of Platform Customer Interaction (m/f/d)

Join to apply for the Head of Platform Customer Interaction (m/f/d) role at Jedox
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At Jedox, we help businesses plan for a better future. Our Enterprise Performance Management (EPM) software empowers finance, sales, and other departments to budget, forecast, and analyze data—all in one intuitive platform. We’re on a mission to turn complex planning into #Superplännen, that amazing moment when everything goes exactly as you envisioned it.

To drive our ‘Digital Business Partner’ vision, we’re looking for a Head of Platform Customer Interaction to lead the strategic and operational development of our customer‑facing platform area and shape the next generation of our web components and services.

• Customer interaction leadership: Lead the engineering platform customer interaction area to ensure continuous KPI‑driven deliveries for web components and services in a multi‑cross‑functional environment.
• Strategic alignment: Collaborate with VP Engineering and the engineering leadership team to align customer interaction development with company, product and engineering strategy.
• People leadership: Oversee personnel development in the customer interaction area, including capacity and capability planning.
• Strategic roadmap: Act as strategic lead for engineering platform customer interaction together with the leadership team.
• Cost management: Manage budget planning, cost controlling, reporting and cost savings for the customer interaction area.
• Cross‑department collaboration: Coordinate with product managers, consultants, customer support and cloud operations for seamless delivery.
• Service provider management: Manage cross‑entity collaboration with external and internal partners focussed on performance management.

You lead cross‑functional teams with clarity and confidence. You combine strategic thinking with a strong understanding of customer‑facing platform components and foster collaboration across departments. You communicate openly, solve complex challenges constructively and drive continuous improvement.

• Work experience as servant leader with multiple cross‑functional teams for innovative web components and services for platform product.
• Understanding of agility and team empowerment.
• Openness to changes and continuous improvements.
• Open and respectful communication.
• Constructive problem solving and outcomes oriented.
• Knowledge about FP&A tools is optimal.

We are looking for a collaborative platform leader who can drive customer‑related innovation across the Jedox Platform and strengthen cross‑team delivery.

As a tech‑driven company, Jedox uses modern technologies — including AI — to continuously improve our processes. In recruiting, AI may support us in screening and structuring applications. It does not replace human judgment, but helps us reduce bias and ensure a consistent candidate experience. Your application is always reviewed by real people.

For more information about the data protection guidelines and recent security checks, please visit the partner Hi People website. You can also contact us at any time if you have any questions.

Jedox is a leading software solution that enables business planning, budgeting, and forecasting for finance, sales, and other business functions with leading‑edge technology to drive Digital Transformation and provide tangible customer value.

At Jedox, we pride ourselves on our core corporate values, which drive our success as a team. Our growth mindset encourages us to constantly learn, evolve and innovate, pushing ourselves to new heights. We work together as #One Team One Jedox. Our focus on people centricity ensures that our employees are at the heart of everything we do, enabling us to attract and retain top talent.

We believe that effective communication and engagement are key to building strong relationships, both internally and with our customers, partners and stakeholders.

At Jedox, we want our customers to achieve #Superplännen. It is that exhilarating feeling…