Product Introduction Manager

New Product Introduction Manager

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life.

And we’re designing a dynamic culture where employee development, well‑being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

The Senior Product Manager, Field Implementation & Research, leads all portions of product implementation in the field and throughout the Sunrun branch network. This position owns VOC capture from both internal and external installers and customers. This feedback is critical to fuel future product ideas and improvements for our development team. They are responsible not only for driving product innovation, but also innovating the methods with which Sunrun and partners install in order to fully realize the benefits of Snap Nrack products.

This role is responsible for identifying the needs of a solar installation business and influencing the next generation of products and processes as well as their launch/training/adoption.

• Snap Nrack Product Development:
  • Implementation of Lean Startup product development methodology to test product ideas faster and begin further development.
  • Management of product development process from beginning to end to ensure product is designed appropriately and in a timely manner in order to meet market window of opportunity.
• Product Implementation:
  • Leadership in rollout of new product lines and business processes. Process drives product innovation and products drive product innovation.
  • This role will be responsible for developing and implementing a plan to change installation crew organization and installation procedures.
  • These responsibilities go beyond product training and rollouts. They also include inventory and tool organization and management.
• VOC Capture (Field Feedback):
  • Collection and analysis of customer feedback, product ideas, and business improvement opportunities.
  • Gathering of feedback from the “real world” at the installer level to improve products and make consistent incremental product improvements as well as game changing innovations.
  • Opportunities for additional methods of collection to be adopted inclusive of focus groups, market research etc.
• Breakthrough Product Research:
  • Investigation into new technologies for ideas and potential partnerships. Initial ideas inclusive of Solar Roof, Carports, Utility Scale, etc. Research of additional product manufacturing methods to improve product design, manufacturability, and supply chain capabilities.
• Installation/Inventory Process Optimization:
  • Evaluation of current state of Sunrun fleet and job material deployment to implement significant change and improve efficiency of total install process.
  • Opportunities include truck standardized organization, transition from box trucks to pickup trucks, as well as job site deliveries. These are critical in order to make the entire process more efficient and install more jobs per crew per day.
• Sunrun/AEE/ED Installation Issues:
  • Support of escalated rooftop installation issues that arise due to uncertainty of field conditions and structures. Sunrun installs on hundreds of roofs every single day based on an initial site assessment and images typically taken utilizing a drone. There are issues that must be addressed on a regular basis to help provide proper product guidance and support.
• All other projects / duties as assigned.

• Bachelor's degree or equivalent education and experience required. MS or MBA preferred.
• Minimum of 8 years experience in field operations for a solar installation business and/or product management including relevant internships and co‑ops.
• Analytical and statistical…