Customer Success Manager, SaaS/Renewables; Spain
Location: Germany
Description
* Kindly submit your CV in English.
ABOUT POWER FACTORS
Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world’s renewable energy data.
Power Factors’ Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company’s suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.
With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.
Outside China and India
ABOUT THE ROLE
Power Factors is seeking candidates for a key role of Manager, Customer Success to complete our team. Our Customer Success team is responsible for developing and sustaining Customer relationships through strategic engagement. This exciting role is collaborative and customer-focused, and involves listening to, and anticipating, our customers’ evolving business requirements and use cases.
This role benefits from a working understanding of the Renewable Energy industry, including a familiarity with the core functions of Asset Management, Operations & Maintenance, Performance Monitoring, and other related disciplines. The Customer Success Manager articulates Power Factors’ vision and drives value realization with our customers.
At Power Factors, we’re tackling one of the world’s most important challenges — making renewable energy the world’s leading source of power. We dare to believe that we can make a difference. We are a collective of bold and ingenious people driven by results. We are helping renewable energy owners and operators provide as much clean energy as possible and we’re looking for multidimensional team players to help us continue to solve problems and drive customer success.
Key Responsibilities- Managing the client experience throughout the life of the engagement with Power Factors to ensure client satisfaction
- Coordinating internal cross-functional resources (Product, Development, Engineering, Sales) on behalf of our customer’s interests
- Maintaining a complete understanding of our products and service offerings
- Demonstrating a programmatic approach in planning and execution
- Creating and improving policies and procedures that optimize customer experience
- Acting as a Voice of the Customer by representing their perspectives and interests in areas such as Product Roadmap, Technical Support, Quality, etc.
- Monitoring and tracking performance through CRM of Customer accounts according to key customer success metrics, including user adoption, satisfaction, retention, financial performance, and more
- Working in partnership with the Sales team to extend expanded services and support organic growth
- Escalation point for support tickets to ensure timely completion and satisfaction
- Facilitate training sessions with multiple user groups/roles/functions; helping users understand the full capabilities of the platform and increase user adoption
- Conduct discovery and investigations alongside our users to facilitate the integration of our platform and tool sets into the Customer's business processes and workflows
- University degree in Business, Engineering, or a related field
- Minimum of 2-4 years experience in project management, business process development, professional experience with B2B SaaS
- Experience in Renewable Energy industry (Solar/Wind/Storage) is a must
- Experience in managing large accounts and ensuring customer satisfaction
- Strong relationship management…
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