Field Service Technician

In this role, you will handle the installation, start‑up, training, and troubleshooting of a diverse array of electro‑mechanical and electronic printing and coding systems. You’ll collaborate closely with internal departments and offer expert support to our clients and customers. The position involves significant overnight travel, both domestically and occasionally internationally.

• Performs inspection and troubleshooting and repair of equipment at customer locations.
• Performs installation, acceptance testing and validation of
• Performs preventative maintenance inspections on equipment.
• Provide technical training on new equipment to customer operators, maintenance, and engineering personnel.
• Communicates with the customer prior to and while onsite to determine the nature of the service/repair.
• Extensive travel, including overnight and international, is required.
• Maintain a professional appearance and demeanour while exhibiting a high level of customer satisfaction.

• Associates Degree, Trade School or equivalent experience.
• Strong electronic and mechanical troubleshooting skills.
• In‑depth knowledge of computers and computer operated equipment.
• Strong communication skills, both verbal and written.
• A self‑starter who can work independently.
• Working knowledge of hand tools as well as basic power tools
• Working knowledge of electronic troubleshooting tools.
• Ability to lift 50 pounds unassisted.
• Ability to stand on your feet for extended periods of time.
• Must have a valid driver’s license.
• Job Type: Full‑time
• Schedule:
  
  Typically, Monday – Friday, with some weekends
• Daily hours may fluctuate depending on business needs
• Rotating After Hours Support (with additional compensation)
• Work Location:
  
  On the road

• Passport or eligible for a Passport (Required)
• Willingness to travel: 75% (Required)

• Associate

• Full‑time

• Engineering, Customer Service, and Manufacturing

• Manufacturing, Printing Services, and Packaging and Containers Manufacturing