Customer Service Representative

Job Title:

Customer Service Representative

Location:

Highland Hills OH (Onsite)

Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. At Vernovis, we help these professionals achieve their career goals, matching them with innovative projects and dynamic direct hire opportunities in Ohio and across the Midwest.

Vernovis is looking for a Customer Service Representative that will provide high-level operational support for a temporary staffing client base by ensuring payroll, billing, and funding activities are processed accurately and on time. The position is responsible for reviewing payroll and invoicing data, maintaining client records across multiple systems, processing credits and rebills, and transmitting financial reports such as wires and ACH payments.

In addition to processing transactions, this individual will respond to client inquiries, troubleshoot issues, and provide guidance on payroll and billing workflows to improve efficiency and accuracy. The ideal candidate brings strong attention to detail, experience working with payroll, billing, or accounting processes, and the analytical ability to identify discrepancies, investigate root causes, and resolve issues while delivering a high level of client service.

• Performs detailed verification and validation of payroll and billing data, identifying discrepancies, investigating root causes, and ensuring accurate processing.
• Provides timely, professional, and analytically sound responses to client inquiries, using critical thinking and subject-matter expertise to resolve issues related to payroll, billing, and funding processes.
• New customer set up and data entry.
• Maintains multiple interconnected customer databases with a high degree of accuracy, ensuring data integrity across payroll, billing, and funding systems.
• Updates customer folders with changes to reflect current week's payroll and billing instructions.
• Processes credits/rebills.
• Advises clients on optimizing their payroll and billing reporting workflows, applying problem-solving skills to identify inefficiencies and implement more effective processes.
• Delivers ongoing training and technical support to clients, explaining system functions, troubleshooting software issues, and guiding users through complex payroll and billing scenarios.
• Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
• Proactively identifies potential risks, recurring issues, and process breakdowns; analyzes root causes and escalates concerns with recommended solutions.

• Bachelor's Degree in Accounting or related field is preferred but not required.
• Consideration may be given to a candidate with a degree in lieu of experience.
• Excellent organizational and time management skills.
• Excellent written and verbal communication skills in an environment with a high volume of calls and emails.
• Ability to use multiple types of software including MS Office and proficiency in basic office equipment.
• Strong understanding of accounting principles and the ability to interpret payroll, tax, A/P, A/R, and cash posting data to resolve discrepancies.
• Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
• Must demonstrate meticulous attention to detail, accuracy under pressure, and the ability to manage high-volume workloads without compromising quality.
• Exceptional critical-thinking and problem-solving skills, with the ability to evaluate issues, determine root causes, and implement effective solutions independently.
• Strong technical aptitude and ability to quickly learn and navigate multiple payroll, billing, and funding platforms, as well as Excel and other MS Office tools.

Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws.

Vernovis provides equal employment opportunities to all employees…