Underwriter Manager - Residential Products

American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t. We write admitted products in all 50 states and have a premium volume of $2.2 billion.

Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home.

Lead a team of Personal Lines Residential, Recreational, and/or Commercial Physical Damage Underwriters to (1) deliver underwriting quality that compliantly achieves American Modern’s profitable growth goals, (2) deliver a positive underwriting experience via production and service level targets that meet our sales partners’ and policyholders’ expectations, (3) serve as a profitable growth co‑pilot by fostering meaningful collaboration and relationships with American Modern Sales Partners, internal stakeholders, and external sales partners to help drive profitable growth, and (4) develop our people to achieve their career ambitions.

All levels of Management

• Develop associates to ensure a combination of logic, expertise, analysis, experience, wisdom, and underwriting methods are consistently used to make sound, compliant, and timely underwriting decisions.
• Develop and maintain effective relationships within internal stakeholders, such as fellow members of the Underwriting Leadership team, Sales, Product, Corporate Underwriting, and Customer Service, as well as the Munich Re parent companies, fostering consistent communications, effective processes, and teamwork.
• Develop and maintain effective relationships with external Sales Partners to provide meaningful insights on their book of business and the achievement of our profit targets via portfolio‑based underwriting, as well as individual risk underwriting techniques.
• Maintain and foster deep product and underwriting expertise within the Underwriting Department in order to deliver on our responsibilities and financial targets.
• Lead a diverse team to deliver expected key performance indicators, service level targets, and a positive customer experience, as measured by, but not limited to, the non‑cat loss ratio, quality control scores, new business turnaround times, and Net Promoter Scores.
• Foster a positive culture and team environment that includes development, accountability, excellence, and team building through continuous conversations resulting in increased employee engagement and results.
• Utilize data and analytics to manage production, performance, and drive efficiencies.
• Identify and drive process improvements and workflow efficiency initiatives.
• Ensure a culture of compliance through systems, audit, and training.
• Support adherence to risk management policies and procedures.
• Responsible for high‑level administrative functions within the department, which include performance management of staff, anticipation of staffing needs, design and implementation of training programs for strategic growth.
• Additional Manager responsibilities:
  • Analyze market and financial data to make informed decisions, and ensure all underwriting decisions mitigate risk and comply with company standards.
  • Share feedback when areas of concern are discovered with Product, Sales, sales partners, etc.
  • Serve as the face of Underwriting to internal stakeholders and key Sales Partners, fostering a partnership to deliver a positive and profitable relationship.
  • Develop and lead successful teams and culture, while attracting and retaining top talent.

• Excellent written and verbal communication skills.
• Leadership.
• Time management.
• Process improvement skills.
• Advanced experience with MS Word, Excel, PowerPoint, Appian, and Microsoft Power…