Senior Manager - IT

Summary

The IT Senior Manager will support the head of IT on the Information Technology's Hybrid (Cloud and On-Premise) Infrastructure & Enterprise Architecture function.

This role is accountable for delivering a secure, scalable, data-driven, and AI-enabled technology ecosystem supporting business growth, digital transformation, and enterprise modernization.

• Manage the IT strategy, aligned with business growth and digital innovation objectives
• Execute the IT operating model, organizational structure, and skills roadmap across all technology domains
• Provide advisory to multi-disciplinary teams with a focus on capability building and cross-functional collaboration
• Drive change management, digital adoption, and user experience improvements across all business units

• Manage the Hybrid Cloud Infrastructure and ensure successful integration with SAP, warehouse, IoT and various supply chain systems
• Oversee enterprise architecture design, ensuring system interoperability, efficiency, and scalability

• Establish data governance, quality, and security standards, ensuring consistent, accurate, and reliable data for decision-making
• Standardize dashboards across platforms, markets, dashboards, and reports
• Oversee AI governance, including responsible use of GenAI, prompt engineering guidelines, security protocols, and adoption of tools like Microsoft Power Platform

• Ensure high uptime across all mission-critical systems (WMS, IT/OT Applications)
• Strengthen cybersecurity posture by embedding secure-by-design principles into development and infrastructure processes
• Manage network, systems, and application resiliency programs, including disaster recovery and business continuity planning
• Improve IT helpdesk productivity through AI-based support tools

• Collaborate with the in-house development of Solution Architects and integration platforms
• Promote open-source adoption, code quality standards, Dev Ops practices, and performance engineering
• Ensure consistent development methodologies, documentations, and secure coding standards across teams

• Oversee strategic IT projects end-to-end, ensuring delivery within budget, timeline, and scope
• Manage vendor relationships, contracts, and licensing, including SAP, WMS, cloud/SaaS providers, and Infrastructure partners
• Drive cost optimization across hardware, software, cloud usage, and professional services
• Ensure IT investments generate measurable ROI and support prioritized business outcomes

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field
• 12+ years of IT experience
• Hands-on technical knowledge in networking, system administration, and cybersecurity
• Hands on experience on Cloud Infrastructure (Azure, AWS etc)
• Background in Supply Chain, Logistics, eCommerce, or consumer-facing environments is an advantage
• Comfortable operating in a fast-paced environment and like to hands on experimentation of emerging technology