Customer Success Manager

Meet DeepL. DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets trust DeepL's Language AI platform for human‑like translation, improved writing and real‑time voice translation. Building on a history of innovation, quality and security, DeepL continues to expand its offerings beyond the field of Language, including DeepL Agent—a autonomous AI assistant designed to transform the way businesses and knowledge workers get work done.

Founded in 2017 by CEO Jarek Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world‑renowned investors including Benchmark, IVP, and Index Ventures.

Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast‑moving, purpose‑driven environment, DeepL is your next destination.

What sets us apart is our blend of cutting‑edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of the technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture.

Being part of DeepL means joining a team dedicated to innovation, growth, and well‑being.

• Make an impact! We break down language barriers worldwide and bring different cultures closer together.
• Experience the excitement of a rapidly growing scale‑up. Over the last years we doubled in size with employees located across the UK, Netherlands, Germany, Poland, and Japan.
• We’ve got your back. We are an experienced, highly committed team with transparent decision‑making processes. We cherish collaboration and efficiency, but the human approach, trust, empathy, and inclusivity are just as important.
• The opportunity to shape a product experience for an unlimited market with a diverse customer base (international customers, from start‑ups to large corporations).
• Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities.
• Open communication, regular feedback: we value clear, honest communication and believe that leading with empathy and a growth mindset makes us better together.
• Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week and flexible hours that match our teams' general locations and time zones.
• Virtual Shares – An ownership mindset in every role. Every employee receives Virtual Shares, linking your contribution directly to DeepL’s growth.
• Regular in‑person team events: from local team and business unit gatherings to company‑wide events that bring us all together.
• Monthly full‑day hacking sessions: every month we have Hack Fridays, where you can dive into a project you’re passionate about and work with other teams.
• 30 days of annual leave: we value your peace of mind with 30 days off (excluding public holidays) and access to mental health resources.
• Competitive benefits tailored to your unique location to ensure you feel supported every step of the way.

• Manage around 50 accounts with this number increasing thanks to automation we will build together.
• Build long‑term relationships: develop a deep understanding of your book of business, including their ecosystem, strategy, and goals.
• Position as a strategic partner: conduct regular business reviews that present relevant data and narratives demonstrating how we are achieving the customer’s desired outcomes.
• Lead client onboarding: ensure the onboarding…