General Support Agent

We are looking for a full‑time, permanent General Support Agent (all genders) to start as soon as possible in our Prague office.

You are the first point of contact for our international customers — mostly via our ticket system, occasionally through live chat. You provide reliable and solution‑oriented 1st‑level technical and administrative support, handling topics such as basic networking questions, billing inquiries, account management or contract adjustments.

You collaborate closely with our specialized teams, including Billing and Technical Support, to ensure that every request is resolved accurately and efficiently. You continuously update your knowledge, stay curious, and proactively upskill to keep pace with our evolving products, tools and processes.

In short:
You make sure that every customer interaction reflects the quality we stand for — and you play a key role in shaping how customers experience Contabo from day one.

Day shifts (rotating weekly). Night shifts are extremely rare and always voluntary.

• A completed commercial or technically oriented vocational training or a comparable qualification
• Professional experience in a contract centre environment and in the IT sector
• Solid knowledge of ticket systems and good IT skills
• An interest in IT and cloud‑based products
• A service‑oriented, independent and responsible approach to customer support
• Strong communication skills in dealing with other people
• Professional English level

At Contabo, we are in a constant state of change. Even through our strong growth, we always remain flexible, and everyone gets the opportunity to actively shape the future of Contabo and of our customers. With us, everyone can develop their full potential in an environment with flat hierarchies, direct communication, an open feedback culture, and leave a footprint through creative co‑design.

Plus, we offer further advantages:

• Great freedom for your creative ideas
• Ongoing professional and personal development opportunities in an innovative and technological environment
• Meal vouchers
• Multi Sport Card
• Additional Sick Pay
• A comprehensive induction with your colleagues by your side
• Modern and conveniently located workplaces at our European locations
• Remote or hybrid working opportunities with the same technical equipment at home as in the office
• Flexible working hours for a healthy work‑life balance
• 30‑day vacation by default
• The possibility of working in our summer office in Mallorca, as well as from any EU country
• An extra day off to get involved in social activities as part of our Volunteer Day
• Attractive conditions on many products and services through our corporate benefits program
• Unforgettable moments at our company events and team events

Contabo – High‑quality Cloud Hosting Made in Germany! As a leading infrastructure service provider in the field of cloud instances and dedicated servers, we have stood for first‑class quality, reliability and favourable prices since our foundation in Munich in 2003. Meanwhile, more than 225,000 customers in over 190 countries trust our services.

We specialise in providing German quality to users worldwide, focusing on the stability and security of our data centres, the optimisation of internal processes, and excellent customer support. Become a part of our future‑oriented company, which plays a significant role in the development of digital cloud hosting, and support us with your ideas and commitment.