Senior Administrator - Desk Side Services, AMT Asset Management Software

Senior Administrator - Desk Side Services, AMT Asset Management Software Senior Administrator - Desk Side Services, AMT Asset Management Software Germany Apply now Job Description Senior Administrator - Desk Side Services, AMT Asset Management Software Cologne District, Nordrhein-Westfalen

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

• Adhere to quality standards and regulatory requirements by implementing best practices in asset management services, ensuring compliance with company policies.
• Provide expert support for complex incidents escalated by analysts, utilizing advanced troubleshooting techniques and root cause analysis to resolve technical and security issues effectively.
• Lead value‑adding initiatives such as updating and managing the knowledge base, training new team members, and coaching analysts to enhance their skills and service delivery.
• Resolve complex support tickets within agreed SLAs by collaborating with cross‑functional teams, ensuring seamless operations, and maintaining a strong security posture.
• Enhance customer experience and satisfaction (CSAT) by achieving first‑call resolution, minimizing rejected resolutions or reopened cases, and proactively mitigating security threats.

• Advanced proficiency in asset management services and best practices.
• Strong analytical and problem‑solving skills to diagnose and resolve complex issues.
• Excellent communication skills for effective interaction with customers and team members.
• Familiarity with regulatory requirements and quality standards in IT operations.
• Ability to coach and mentor team members effectively.

• Optional but valuable: ITIL Foundation certification.
• Optional but valuable: certification in asset management or related fields.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well‑being. When you sign up for a career with us, you gain access to:

• Industry‑benchmarked compensation
• Best‑in‑class healthcare benefits
• Personal time off
• Maternity and paternity benefits
• Access to skills / higher education programs/resources
• Discounts on products and services via Benefit Box
• Participate in CSR programs and live life with a purpose
• Opportunities to grow and advance your career

Note
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The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.