Customer Success Manager
Listed on 2026-03-01
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IT/Tech
Technical Support, Cybersecurity, CRM System, IT Support
We’re working with a high-growth cybersecurity vendor (£100M+ ARR) operating in the identity security space.
As part of continued EMEA expansion, they’re hiring a German-speaking Customer Success Manager to help scale their customer success motion and deliver strong, measurable outcomes across a broad customer base.
This is a great opportunity to join a well-funded, product-led security company at a key stage of growth, with real influence over how Customer Success is delivered at scale.
You’ll manage a portfolio of customers across DACH, primarily in German-speaking regions, using a hybrid engagement model — combining targeted 1:1 interactions at key lifecycle moments with tech-enabled, one-to-many success programs. The focus is on time-to-value, adoption, retention, and long-term customer outcomes, working closely with Sales, Product, and Technical teams.
What You’ll Be Doing- Own and manage a broad book of commercial customers across EMEA
- Engage customers at critical stages of their journey to drive value realisation
- Execute scalable success programs using playbooks, automation, and digital content
- Track customer health, engagement, and risk using defined KPIs
- Drive product adoption and retention across your portfolio
- Identify trends, risks, and growth opportunities across accounts
- Partner with Sales on renewals, expansion, and upsell opportunities
- Collaborate with Product and Engineering to surface customer feedback and influence roadmap priorities
- Support customer-facing initiatives such as webinars, enablement sessions, and training
- 5+ years’ experience in Customer Success, Account Management, or a related role
- Fluent German and English (written and spoken)
- Experience working with a scaled or digital Customer Success model
- Comfortable managing a large, diverse customer portfolio
- Strong ability to explain technical concepts to both technical and non-technical stakeholders
- Background in cybersecurity, identity, or IT infrastructure
- Analytical, organised, and outcome-focused
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