Strategic Digital Transformation Lead – DACH

Soft Serve isn’t just about technology — it’s about people who love creating meaningful change through innovation.

We are a global digital consulting and engineering company, founded in 1993, partnering with clients across the USA, Europe, APAC, and LATAM. With over 2,000+ active projects, we help enterprises evolve through digital transformation, modernization, and operational excellence.

Within our Digital Transformation Business Unit, we partner with global organizations to rethink, reshape, and realize their digital future. Our team of experienced strategists, architects, and transformation leaders builds and executes programs that deliver real business impact.

We are looking for a Digital Transformation Lead (DTL) — an experienced, dynamic leader who thrives in complex environments and drives digital initiatives from concept to execution. You’ll work closely with C-suite clients, delivery teams, and Centers of Excellence to shape and deliver programs that redefine how businesses operate and create value.

IF YOU ARE

• A seasoned digital transformation professional with a strong background in consulting, delivery, and strategy
• Experienced in leading complex enterprise programs — from assessment and planning through implementation and continuous improvement
• Comfortable engaging with C-suite executives and senior stakeholders, shaping vision and ensuring alignment
• A strong communicator and facilitator, able to bridge business goals and technology strategies
• Skilled at managing large-scale transformation portfolios, including budget, schedule, risk, and change management
• Proficient in digital strategy development, including roadmaps, operating models, and transformation frameworks
• Experienced in program governance, resource coordination, and delivery excellence
• Collaborative, adaptable, and able to lead cross-functional teams in a matrixed environment
• Knowledgeable about cloud platforms (AWS, Azure, GCP), modern engineering practices (Agile, Dev Ops, SRE), and platform technologies (Salesforce, SAP, Service Now)
• Experienced in one or more industries such as financial services, healthcare, life sciences, consumer, or energy
• A critical thinker and problem-solver who uses data, insights, and collaboration to drive progress
• Certified or trained in relevant methodologies (e.g., PMP, SAFe, TOGAF, ITIL, Agile, Design Thinking — preferred)

AND YOU WANT TO

• Lead and deliver digital transformation engagements that redefine how clients operate and compete
• Build and execute digital strategies and roadmaps that drive measurable outcomes
• Collaborate with senior leadership to influence decision-making and gain support for transformation initiatives
• Oversee multi-disciplinary program delivery, ensuring success across technology, people, and process dimensions
• Drive alignment across program stakeholders — managing expectations, dependencies, and risks
• Serve as the primary point of contact for clients throughout transformation delivery
• Foster a culture of innovation and adaptability, ensuring smooth adoption of new solutions
• Support sales and pre-sales efforts, helping shape proposals and client engagement strategies
• Contribute to building Soft Serve’s transformation frameworks, accelerators, and best practices
• Create impact by blending business advisory, technology leadership, and human-centered design

TOGETHER WE WILL

• Partner with industry-leading enterprises to execute high-impact transformation programs
• Work side-by-side with Soft Serve’s Digital Transformation Directors, Delivery Leaders, and Centers of Excellence
• Be part of one of the fastest-growing consulting and engineering organizations in the world
• Collaborate with top professionals across technology, strategy, and design disciplines
• Access 11,300+ learning resources through Soft Serve University and Udemy Business
• Enjoy a flexible, inclusive, and innovative work environment that empowers leadership at all levels
• Care for your health and well-being with a comprehensive benefits package
• Lead the charge in shaping the next generation of digital transformation

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. Soft Serve is an Equal Opportunity Employer.