Demo Artist & Training Specialist - EMEA; Req

France

Posted Sunday, February 22, 2026 at 5:00 AM

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results.

If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

Job overview:

The Demonstration Artist and Trainer – Generalist is responsible for performing the commissioning and training of Ross products and integrating these into the Broadcast systems at client locations globally. The position requires above average knowledge on Ross Switchers, XPression, Dashboard and Ultrix. This front line individual is responsible for managing customer expectations, completing required documentation, providing end user technical & operational training and ensuring that the system performs as specified.

This key individual works closely with our Sales and Technical Services Team to ensure delivery of the Ross Superior Customer Experience.

Who you report to: Manager, Demo & Training Solutions – EMEA

What we offer:

Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video family, and we've got an energizing environment here.

What the job is all about:

• Onsite installation /training services
• Complete required documentation
• Customer/technical service
• Troubleshoot technical/systems issues at customer facilities

• Provide support to the implementation team, as required
• Assist with set-up/demos and attend trade shows as needed
• Perform other related duties as required

• Perform on-site, off-site, online/remote customer demonstrations
• Assist the services team with content creation, organization, and technical execution of trade shows throughout the year
• Responsible for the operational and technical integrity of both the demo and training experience and offer effective solutions for areas of improvement in-house and online
• Set up demo equipment, assist with set-up and prepare/test gear prior to demos
• Maintain above average knowledge base and skill set in the functionality and demonstration of all system features for given product(s)
• Develop demonstration techniques, methods, and materials for use by other demo staff

• Perform on-site, off-site, and online/remote customer training
• Provide internal training for Ross staff
• Maintain training equipment, assist with set-up and prepare/test gear prior to training sessions
• Provide customer feedback to the MPM & TPM on product operation, features, and roadmap
• Actively participate in Ross’ user forums, lead key discussions, and assist Product users
• Specific product knowledge above average. Works to help support teammates technically or operationally
• Self-sufficient, onsite problem solving, fulfilling all communication duties for all departments or people involved (Sales, TS, PM)
• Superior communication with customers and internally regarding processes, setting-up and understanding customer expectations, raising issues if any
• Proper etiquette when communicating with customers
• Can correct, resolve issues, solve problems both internally and externally. Problem solves by collecting, recording, and analyzing missing information. Exercises own judgment when working on…