Senior Scrum Master – Data & Analytics; SAFe Environment

JOB DESCRIPTION Overview

We are looking for a Senior Scrum Master (SAFe :

Scaled Agile Framework) to enable and elevate high-performing Agile teams in a Lean-Agile, SAFe-driven environment. This role will be essential in driving value delivery, improving predictability, strengthening Agile maturity, and facilitating collaboration across the Agile Release Train (ART).

1. Agile Team Coaching & Enablement

• Coach teams on SAFe, Scrum, Kanban, and Lean-Agile principles.
• Facilitate core Scrum ceremonies:
  Planning, Daily Stand-ups, Reviews, and Retrospectives
  .
• Foster self-organization, accountability, ownership
  , and cross-functional teamwork.
• Promote a culture of transparency, mutual respect, learning, and continuous improvement.

2. Program Alignment & PI Planning

• Prepare teams for Program Increment (PI) Planning with clear, achievable objectives.
• Identify, manage, and communicate cross-team dependencies and risks
  .
• Track delivery progress against PI objectives and ensure alignment with ART goals.
• Facilitate participation in ART-level events such as Scrum of Scrums and System Demos
  .

3. Impediment Management & Flow Optimization

• Remove team-level impediments or escalate when needed to maintain delivery flow.
• Monitor and improve workflow efficiency using metrics like flow time, cycle time, and WIP limits
  .
• Guide teams in backlog refinement, story slicing, and estimation practices.

4. Continuous Improvement & Agile Metrics

• Support teams in effectively using Agile metrics (velocity, predictability, flow metrics).
• Lead retrospectives with clear action plans and measurable improvements.
• Facilitate Inspect & Adapt sessions and Agile health assessments.

5. Stakeholder & Product Owner Collaboration

• Partner with Product Owners to maintain a well-defined, prioritized, and ready backlog.
• Ensure open, aligned communication between teams, stakeholders, and the ART.
• Engage in Communities of Practice and mentor less-experienced Scrum Masters.

• Bachelor’s degree in computer science, Information Technology, Software/Systems Engineering, Computer Engineering, or equivalent experience.
• A minimum of 5 years of experience as a Scrum Master in Agile/SAFe delivery environments is required.
• Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies is required.
• Strong knowledge of Scrum, SAFe, Kanban, and Lean principles.
• Proficiency with Agile tools such as Jira and Confluence
  .

• Servant leadership with excellent facilitation skills.
• Strong communicator and conflict resolver.
• Analytical thinker able to stay focused under pressure.
• Experienced Agile coach and transformation change agent.
• Committed to diversity, inclusion, and collaborative team environments.

• Hybrid (3 days Office/Ultra park II Lagunilla, Heredia)
• Private Medical Insurance
• Asociacion Solidarista
• Life Insurance
• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available