Customer Support Technician

Overview

MTSI is seeking a Customer Support Technician with a TS/SCI clearance to provide support to a Government Office at WPAFB, Ohio. The Customer Support Technician will provide specialized Information Technology (IT) and network administration in support of advanced IT infrastructure development. Your primary focus will be to provide Windows Server and Active Directory support. Interact daily with Information Technology/Cybersecurity Teams, Program Managers, and industry subject matter experts across multiple domains (air, space, cyber) to support the government’s early acquisition development efforts.

• Front line position to accept customer incoming support calls and gather information using exploratory questions.
• Manage support tickets using a JIRA based support ticket management system.
• Provide frequent statuses to customers while support tickets are prioritized and completed.
• Provide excellent customer service throughout IT support process.
• Reset customer passwords, assist with printing issues, and provide general information as required.
• Knowledge of O365, Office 20xx, Windows Desktop Operating Systems, and basic computer hardware (connecting KVMs, setting up desks).
• Light scripting and programming tasks and/or systems admin duties as assigned and as opportunities are presented.
• Ability to clearly communicate and collaborate within and outside your immediate team.
• Maintain professional behavior.
• Must have 5+ years of experience.
• Must have Security+ or be able to obtain one within 90 days of hire date.
• Excellent customer service skills.
• Comfortable working 100% on customer site, in a classified environment.
• Can-do attitude and willingness to learn.
• Strong communication skills – both written and verbal.
• Ability to learn quickly and work under pressure in a fast-paced, yet rewarding environment.
• Must possess an active Top Secret security clearance. Duties will require unescorted entry and work within classified SAP and SCI facilities. 100% onsite in the customer’s facilities.
• Desired to have 12 months or more of experience in a SAP environment within the last 5 years.

• Travel:
  Position requires up to 10% travel to CONUS area.

Please Note:

U.S. Citizenship is required for this position, due to contract requirements.

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