Platform Product Engineer - SRE & Automation

Attio is on a mission to redefine CRM for the AI era.

We’re building the first AI-native CRM — designed for the most ambitious go-to-market teams. We recently announced our $52M Series B, led by GV (Google Ventures), with support from Redpoint, Balderton, Point Nine, and 01A. Our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry.

About

The Role

We are seeking highly skilled and experienced Platform Product Engineers to join our Security, Infrastructure and Performance team. This is a crucial, dual-faceted role that combines high-level engineering strategy with hands-on operational excellence. The successful candidates will be responsible for building, operating, and continuously enhancing the internal technology platform, fundamentally treating this platform as a product with all development teams as its primary customers.

The Platform Product Engineer role is centered around embodying and executing Dev Ops principles, specifically focusing on:

• Automation:
  Systematically removing manual toil from the software development lifecycle (SDLC) through the creation of robust tooling, CI/CD pipelines, and infrastructure-as-code (IaC).
• Collaboration:
  
  Fostering a tight, cooperative partnership with product development teams, gathering requirements, and delivering solutions that accelerate their productivity and time-to-market.
• Continuous Improvement:
  Instilling a culture of iterative enhancement for the platform's reliability, cost-efficiency, and developer experience.

• Platform Infrastructure:
  Build and maintain platform infrastructure using declarative IaC tools (e.g., Terraform, Pulumi), ensuring all environments are reproducible, version-controlled, and auditable. Proactively manage the capacity of the infrastructure to consistently meet or exceed Service Level Objectives for latency, error rates, and availability.
• Incident Response and Post-Mortems:
  Act as first-line responders for critical system incidents. Triage, diagnose, and resolve complex production issues rapidly. Drive a culture of blameless post-mortems, ensuring root causes are identified, and long-term preventative measures are implemented as code (e.g., via runbooks, automation, or system design changes).
• Tooling & Automation:
  Own the stack of supporting tools necessary for operational excellence and developer enablement, including:
• Continuous Integration and Continuous Delivery (CI/CD) Pipelines:
  Implement, maintain, and evolve the fully automated CI and CD pipelines. This includes establishing best practices for fast, reliable, and secure build, test, and deployment processes.
• Observability:
  Implement and manage robust systems for monitoring (metrics), logging (centralised log aggregation), and distributed tracing to provide deep insights into application and infrastructure health.

• Applied Dev Ops and SRE Principles:
• Must have :
  Demonstrable, hands-on experience applying core Dev Ops and Site Reliability Engineering (SRE) principles to manage, monitor, and scale production systems.
• Must have: A deep understanding of the SRE mindset, including SLO/SLA creation and monitoring, error budget management, toil reduction, and post-incident review (blameless postmortems).
• Desirable:
  Proven ability to drive cultural and process change that fosters a collaborative approach between development and operations teams.
• Cloud Infrastructure and Containerisation Expertise:
• Must have:
  Expertise in one or more major public cloud providers (AWS,…