Jr. Program Manager, Customer Outreach

Overview

Join to apply for the Jr. Program Manager, Customer Outreach role at Chenega MIOS SBU at Wright-Patterson AFB, OH. Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you. Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level.

The Jr. Program Manager, Customer Outreach will assist the Technical Team Lead in leading and coordinating a team of technical experts to ensure the successful execution of projects and the achievement of organizational goals for the Air Force Research Laboratory (AFRL) at Wright-Patterson AFB, Ohio.

• Lead and motivate team members to achieve project objectives, fostering a collaborative and innovative work environment.
• Manage project resources effectively to ensure the timely and successful deployment of site and system projects.
• Provide technical guidance and support to team members in executing deployment and provisioning efforts.
• Oversee all site deployment activities and project provisioning to meet project requirements and timelines.
• Maintain effective communication with stakeholders, including internal teams and remote site locations, to ensure alignment with business objectives and customer needs.
• Engage in strategic planning and resource allocation to support project success and continuous improvement initiatives.
• Interface with remote site locations to coordinate efforts and provide support for the AFRL information system environment.
• Collaborate with cross-functional teams to ensure project delivery meets technical specifications and quality standards.
• Monitor project progress, identify risks, and implement corrective actions as necessary.
• Support the development of project documentation, reports, and communication materials for stakeholder updates.
• Provide updates and guidance to users internal and external AFRL by organizing and leading user groups.
• Process and document associated forms and communications, to document all data and ensure all stakeholders are informed of milestones and objectives.
• Learn and become proficient in the configuration and use of the AFRL collaboration applications.
• Develop and keep current training materials.
• Conduct in-person/on-site and Video Teleconference (VTC) based training sessions with end users.
• Assist users with the configuration of collaboration applications to meet their project or working group requirements or use cases.
• Schedule and lead user engagement meetings utilizing the customer’s system to collect customer feedback and resolve customer issues.
• Author and maintain Policies, Processes, and Procedures within the organization's Strategic IT Management framework.
• Facilitate discussions with potential remote site locations and development of user guides and other related supporting documentation as required.
• Facilitate the completion of all forms and agreements to successfully deploy and maintain remote site locations.
• Assist in completing approval documentation for COMSEC equipment in compliance with AFRLI 61-101 standards.
• Complete annual company and customer training requirements according to established policies and procedures.
• Record labor hours daily in the online corporate system.
• Travel up to 10%.
• Other duties as assigned.

• High school diploma or GED equivalent required.
• 3+ years of related work experience.
• Must be a U.S. citizen.
• Must possess and maintain a valid U.S. driver’s license.
• TS/SCI clearance is required.

• Experience with operating IT systems in a DoD environment is desired.
• Experience with operating IT systems in a research or academic environment.
• Must be well organized, an effective communicator at multiple levels, and able to grasp system concepts and communicate their applications.
• Must be able to effectively conduct and document processes and procedures.
• Ability to communicate applicable technical subject matter expertise to management and others.
• Possess excellent organizational skills with the ability to prioritize.
• Must be capable…