People Operations Specialist

Overview

Why this role exists
Matter Labs is building category-defining infrastructure in one of the most competitive industries in the world. That requires exceptional talent density and clear ownership
. We are strengthening our People function with additional ownership and proactive capacity
.

This Role Exists To

• Increase proactivity, speed, and quality across People Operations
• Add a high-agency operator (“Live Player”) who identifies problems early and drives them to resolution
• Strengthen frontline People support while raising the bar on execution and judgment
• Provide flexible generalist capacity within the People team (part-time or full-time, depending on fit)

Frontline People Support

• Act as the first point of contact for People-related topics across the company
• Co-Own People Operations issues end-to-end: diagnose root cause, resolve, document, close
• Handle day to day People topics with discretion, clarity, and sound judgment
• Translate People policies into clear, practical guidance (no HR jargon)

People Operations & Systems

• Maintain HiBob as a clean, accurate source of truth (data, workflows, lifecycle events)
• Own and coordinate the employee onboarding experience
• Support and co-maintain Leapsome (performance cycles, feedback, calibration prep)
• Ensure employee records, processes, and systems are accurate, compliant, and up to date
• Support new compensation model implementation
• Proactively identify gaps, inefficiencies, and failure points in People Ops

Process, Documentation & Scale

• Document Standard Operating Procedures (SOPs) for the People Team and self-service resources for team members
• Ruthlessly simplify processes: add 1, cut 2
• Improve response times, clarity, and predictability of People workflows
• Build processes that scale without adding unnecessary complexity or headcount

Business & HRBP Support

• Support our Head of People, Head HRBP and managers with:
• Analyze People data and surface actionable insights (not vanity dashboards)
• Support ad-hoc and routine projects across the People team

• A HR Generalist who wants real ownership
• A senior operator with strong People instincts looking for a high-impact role
• Someone who naturally operates with high agency, doesn’t wait to be asked, and closes loops
• Someone who thrives in a remote-first, fast-moving, low-process environment
• Someone who is comfortable operating in constant motion, flexibly taking on new work and paths as the business changes

• 5+ years of relevant HR / People experience, including 3+ years in a start up / tech organisation
• Experience supporting a 100+ remote-first, global, multicultural team
• Hands-on experience with:
  • HiBob (or comparable HRIS)
  • Leapsome or similar performance management tools
• Strong operational judgment and critical thinking
• Strong attention to detail
• Excellent written and verbal communication (Notion, Slack, Google Workspace)
• Ability to understand business priorities and translate them into People solutions
• High integrity and discretion when handling sensitive information

• Exposure to crypto / Web3 environments
• Comfortable with on-chain basics (wallets, transactions, tokens)
• Technical curiosity: AI tools, automation, light scripting, macros, “vibe coding”
• Prior experience wearing both ops and light HRBP hats