Senior Presales Consultant

Our Client is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on its Active Intelligence platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real‑time actions that increase revenue, improve customer experience, and reduce costs.

Headquartered in Silicon Valley, our client has global offices in Australia, Dubai, Germany, Greece, India, Portugal, Singapore and the UK with a global HC of 1800+.

They recognize that our team is the main reason for their success. What does working with them mean? Opportunities!

Senior Technical Account Manager

Western Europe

They are seeking an experienced telecommunications professional to join our team as Senior Technical Account Manager. The ideal candidate will have a strong background in the telecommunications industry, with specific expertise in roaming and network security, analytics and core network solutions.

The candidate should have strong technical presales experience in architecting and selling telco solutions.

• Work closely with sales counterparts to build and execute account plans and engagement strategies, identifying opportunities for business growth, up‑selling, and cross‑selling.
• Proactively influence and define customer requirements in the pre‑RFP stage to position our client's strengths.

• Develop and maintain strong relationships with clients at all levels by understanding their business needs and objectives.
• Deliver day‑to‑day technical account management with professional support.
• Seek customer feedback on products and services and provide input to the product management team for improvements.

• Understand or quickly learn customers' business and related solution requirements.
• Articulate our client's value proposition and technical benefits effectively to a wide range of stakeholders, from C‑Level executives to technical/business/operations users.
• Communicate the value proposition of their solutions, considering country‑specific business landscapes and trends.

• Collaborate with Technology, Product, Marketing, and other internal teams to drive client success and lead generation.
• Work closely with internal teams such as product management, delivery, support, and bid management to create proposals or RFP responses with attention to detail.

• Own and deliver end‑to‑end technical proposals and solution architecture in alignment with customer requirements and our client's offerings.
• Collaborate with the bid and supply chain teams to design optimal BoQs (bills of quantities) and ensure accurate cost capture.
• Manage customers’ technical objections, highlight competitive advantages, and seek creative solutions.

• Identify global and regional market and technology trends to shape customer requirements and influence the internal product roadmap.
• Engage with industry bodies and groups to stay updated on trends and create visibility for our client.

• Continuously train on new technologies and use cases relevant to our client's products and customer success.
• Provide product feedback, ease‑of‑use insights, and customer outcomes to their product management team.

• Skill Set:
  Technical –
• Technically inclined, problem solver with an understanding or hands‑on experience in one or more of the following areas:
  Roaming VAS Solutions, Signaling Firewalls, Roaming Analytics and Customer Experience, Network APIs.
• Track record and proven ability to support the sales team to grow, bookings and profit targets for software license, bookings, maintenance and services.
• Proven ability to support proposals and solutioning for new customers and installed base.
• Deep understanding and hands on experience on End‑to‑End 4G & 5G network architecture and interfaces.
• Proficient in designing 4G and 5G roaming…