Consumer Product Manager

A bit about us…

Please allow us to celebrate our own success for a moment... We've built a customer‑centric product that is market‑leading, and we are smashing it!

We're a multi‑award‑winning digital payments and insight platform within the automotive industry. We work with over 5,000 automotive retailers, helping drivers to pay for motoring costs, accessories, and other services through a variety of different payment options. Our purpose is to build a solution that gives drivers peace of mind while enhancing customer experience and assisting with dealer profitability.

Our Head Office is in Sheffield City Centre, with offices also based in London and Turkey. We've also expanded further, bringing retailers in Ireland, Germany, Spain, and the Netherlands on board, with the vision of being the leading automotive payment and insights platform!

We’re looking for a Payment & Consumer Experiences Product Manager to join our dynamic Product team and take ownership of the end-to-end customer journey across Bumper’s payments and consumer‑facing experiences. This is a pivotal role where you’ll shape the vision, strategy, and development of the products and services that underpin how our customers pay, interact, and engage with Bumper.

In this role, you’ll drive the evolution of our payments capabilities – including checkout experiences, payment method expansion, partner integrations, and ongoing optimisation of conversion, trust, and usability. You’ll also be responsible for ensuring our consumer experience is seamless, intuitive, and compliant across all touchpoints, proactively uncovering friction points and translating insights into meaningful improvements.

You’ll collaborate closely with engineering, compliance, risk, design, and commercial teams to balance user needs, regulatory requirements, and technical considerations, turning them into clear roadmaps and actionable product plans. If you thrive on solving complex challenges, enhancing customer experience, and continuously refining how users interact with fintech products, this role offers an exciting opportunity to make a measurable impact.

Reporting into the Head of Product, this is a full time hybrid role, with 3 days a week based at either our Sheffield or London office. As the majority of our engineering team are based in Turkey, this role will require travel once or twice a year for collaborative working, team alignment, and team building events.

• Own and optimise all consumer-facing web flows
  , ensuring they are intuitive, seamless and aligned with business and customer needs

• Lead discovery and product analysis to identify user pain points, validate opportunities, and shape clear product requirements and solutions

• Monitor performance across consumer journeys
  , using qualitative insights and quantitative metrics to diagnose issues, identify friction points and drive continuous improvement

• Ensure UX and UI excellence
  , collaborating closely with design to deliver user-friendly, accessible, and conversion-optimised experiences

• Analyse competitor journeys and market trends to uncover opportunities, benchmark performance, and ensure our experiences remain best-in-class

• Collaborate cross-functionally across engineering, design, compliance, commercial, and data teams to deliver high quality product enhancements

• Communicate product decisions and impact confidently to senior stakeholders, translating insights, trade-offs and results into clear narratives

• Work closely with engineering during development
  , providing clarity, unblocking issues, and ensuring solutions meet the intended user and commercial outcomes

• Leverage data and analysis tools (e.g., analytics dashboards, funnel analysis, experimentation frameworks) to inform decisions and evaluate the success of product changes

Our Product team is passionate, professional and enthusiastic, and we’re looking to welcome a Product Manager with a shared interest in Bumper's scale‑up journey, helping us to revolutionise automotive fintech!

If you’re an experienced Product Manager who thrives on building strong relationships, delivering insights, and…