Service Desk Technician

Service Desk Technician

TEKsystems is hiring a Service Desk Technician to provide front‑line support for customer technical issues via phone, chat, and ticketing systems.

This entry‑level, hybrid, full‑time contract position is based out of Columbus, OH. The technician will handle customer inquiries, perform initial troubleshooting, document issues, and ensure timely resolution. Strong customer service skills are essential. Technical experience is helpful but not required.

• Respond to customer inquiries by phone, chat, and self‑service ticket submissions.
• Gather details, document issues, and perform initial troubleshooting steps.
• Manage an individual ticket queue and ensure timely follow‑up and resolution.
• Maintain accurate and complete records of all support interactions.
• Stay up to date on products, services, and procedures through training and documentation.
• Provide excellent customer service and maintain a professional, helpful demeanor.

• Strong customer service and communication skills.
• Experience in phone‑based or email‑based support environments is a plus.
• Familiarity with ticketing systems and basic computer applications.
• Ability to work independently, manage time effectively, and prioritize tasks.
• One to two years of relevant experience or a combination of education and experience.
• Flexibility in scheduling when needed.

• IT support experience.
• Certifications such as A+ (preferred but not required).
• Experience in a contact center or service desk environment.
• History working with Windows‑based systems.
• IT‑related education or coursework.

• Hybrid schedule (three days on‑site).
• Standard business hours, Monday–Friday.
• Collaborative team environment with opportunities for skill development.

Contract position based out of Columbus, OH.

Pay range: $18.00–$20.00/hr.

Benefits (subject to eligibility and election):

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions (available)
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

TEKsystems is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

This position is anticipated to close on Jan 13, 2026.