Help Desk Specialist; Seville Seville, OH
Job in
Seville, Medina County, Ohio, 44273, USA
Listed on 2026-01-13
Listing for:
Aquarius Professional Staffing
Full Time
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Desktop Support
Job Description & How to Apply Below
Location: Seville
Help Desk Specialist (Seville)
Seville, OH.
What you will be doing as the Help Desk Specialist:- Ensure proper computer operation so that the end users can accomplish business related tasks.
- Receiving initial calls/emails
- Prioritizing, documenting and actively resolving associates IT problems.
- Makes escalation for incidents when necessary.
- Field/answer incoming requests to the Service Desk via both Telephone and E-mail to ensure courteous, timely and effective resolution to associates issues.
- Investigate and resolve association workstation hardware and software issues and elevate more advanced issues to either Tier 2 or 3 for resolution.
- Create initial tracking work orders, document corrective action for problem resolution, use workflow tools and practices to achieve first call resolution.
- Exceptional Customer service skills
- MS Certification A+ and or 1-2 years related experience with basic computer hardware
- Familiar with Active Directory; resolve associate password related incidents for user environment, and various web based HR applications
- Knowledge of basic computer hardware
- Experience with desktop systems, including Windows XP
- Exceptional written and oral skills
- Experience with Desktop systems and Windows current operating systems
- Strong Documentation skills
- Proven analytical and problem-solving abilities
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