Technical Support Engineer

CHC Navigation is a global provider of innovative GNSS navigation and positioning solutions covering a wide range of professional applications, including land and airborne surveys, conventional GNSS surveys, 3D mass data acquisition, precision farming, unmanned navigation and robotics, real‑time GNSS infrastructure, and more.

CHC Navigation is looking for a highly motivated and outstanding Technical Support Engineer for our fast‑growing business to join our German team. As a Technical Support Engineer you will lead technical processes and tools to deliver an outstanding technical support experience for CHCNAV partners, distributors and clients. Your passion for a five‑star technical support experience is essential to build trust and reliability.

• Provide fast and efficient customer service to business partners, dealers, and enterprise customers.
• Ensure successful onboarding of new partners, resellers, and customers from both a hardware and software perspective.
• Support sales colleagues with the technical details as a technical expert.
• Develop and manage the relationship with resellers and partners, being accountable for their updates and technical requests to improve their experience and retention.
• Perform problem analysis resulting in resolution of product‑related problems, including follow‑up, testing, troubleshooting, and the identification of bugs and enhancements.
• Work closely with CHCNAV Shanghai headquarters to discuss technical issues, requirements, and developments, and keep the HQ informed by regular reports.
• Approach different European GNSS related agencies and institutes for possible cooperation, certificates, technical documentation or licenses, permissions.
• Be up‑to‑date with the latest GNSS related technologies and competitors.
• Build and update training materials and how‑to user guides.
• Work well in a team environment that spans across different time zones.

• Experience in technical customer service/support.
• Strong verbal and written communication skills.
• Proficient in presenting and public speaking, including technical training and demonstrations.
• Experience with Microsoft applications and comfortable learning new computer applications.
• Strong problem‑solving skills.
• Excellent analytical skills combined with impeccable business judgment.
• Friendly but professional presence to build trust with partners.
• Reliable and responsible personality.
• Fluent in English and German.

There are travel requirements in this role, including trips to business partner or customer locations, trade shows, visits to strategic accounts, and other regional trips to support the CHC NAV German team.

• Serious professional challenges.
• A secure and well‑paid job.
• Cutting‑edge infrastructure.
• The opportunity to contribute to the build–future of CHCNAV in Germany.
• A youthful, proactive team.
• Opportunities for working abroad and visiting our Shanghai, Nanjing, and Wuhan offices.

Seniority level:
Associate

Employment type:
Full‑time

Job function:
Other

Industries:
Surveying and Mapping Services

Location:
Frankfurt am Main, Hesse, Germany