Technical Service Manager

Technical Services Manager

Laerdal Medicalis an international market leader in training and therapy products for emergency medicine and critical care. Our products and services are used by hospitals, ambulance services, first aid organizations, educational institutions and others around the world. We are a dynamic and energetic organization consisting of people from a wide variety of cultures and backgrounds. By 2030, we have a goal of helping save  more lives.

Everyyear.

We are looking for a Technical Service Manager for our European Tech Center in Puchheim (Munich). On this position you are responsible for an efficient technical services delivery across Europe. Your team consists of the Technical Services and Helpdesk team.

Join us in shaping thefuture of technical services! As the leader of our German Technical Services and Helpdesk team, you will drive innovation and excellence in customer support. Your mission is to ensure customers unlock the full potential of their investments through proactive service delivery, technical expertise, and a seamless digital experience. You’ll champion process optimization, lead strategic projects, and foster strong customer relationships while guiding yourteam toward continuous improvement and transformation.

This role is about impact—empowering customers, inspiring your team, and advancing a digital-first service journey that sets new standards in customer value.

• You ensure thatall technical services are conducted efficiently and with high GM both on German and European level.
• Efficient Project management and E2E delivery of technical solutions projects and logical handover to customer success management. Ensure smooth onboarding, support,project management of our key customers.
• Drive the Technical team towards more digital delivery. Ensure that we promote and drive technical digitalization of services across our customer touchpoints and engage closely with TMs when relevant.
• Drive the transformation of the tech center by enhancing capabilities, digitalization andusage of data within our processes and services.
• Build strong andfuture oriented relationships with our customers and strong internal collaboration within Laerdal units.
• Manage relevant 3rdparty technical providers such as AV providers. Ensure aligned and cost efficient partnerships. Ensure that partners are fully trained on Laerdalrequirements and understands our portfolio.
• Ensure that distributors are fully trained from a technical perspective and product portfolio requirements. Create good collaboration with distributors related to customer installations.
• Ensure high customer satisfaction and retention by continuously identifying and act on opportunities for improvement.

• You have 5-8years of relevant working experience within
  
  Service Delivery,technicalor relevant fields within customer facing fields.
• In addition you bring 2+ years relevant management experience with you.
• You have experience with various
  
  Digital tools,evolving technologies & marketing/customer preferences.
• High level understanding of ITand system architecture.
• Business acumen, commercial mindset and experience with P&L ownership.
• Strong Commercial and analytical skills.
• Experience from Digitaltransformationandchange management.
• Deep experience with Laerdal products and Services or closely relatedproductand services.

• Permanent contract with
  30 days of annual vacation
• An interesting and important job contributing to our mission
• Flexible work time
• Pluxee vouchers
• A fun environment with agreat team
• Flat organization structure
• Pension scheme
• Private complementary insurance
• Job Rad®

For more information about the position, contact Christian Röhrenbeck(Chri).

To apply for the role please send us your CV and application letter through our application portal by 30.01.26.

We look forward to hearing from you!