2nd Level Support Network

I am currently looking for a 2nd level Network Supporter to support a long‑term project in the network operations area.

Start: February
Duration: Minimum 12 months (extension or permanent hire possible)
Location: 100% remote
Languages: English (mainly) & German

• Provide 2nd Level Support with a focus on routers and switches.
• Configuration, replacement, decommissioning & upgrades of network devices.
• Troubleshooting end‑to‑end connectivity (internal & external).
• Work within ITIL processes (incident, service request, change control) using tools like Service Now.
• Collaborate with senior engineers to resolve complex infrastructure issues.
• Create technical documentation and support automation initiatives.

• Security Clearance:
  Germany SUG L2.
• Hands‑on experience (3‑6 years) in at least three of the following:
  • Arista or Cisco switches/routers (Cisco 9000 Series, ACI)
  • F5 Load Balancers
  • SAP Router
• Strong knowledge of:
  • MPLS, MP‑BGP, static routing
  • VRF, VLAN, VXLAN
  • VPC, MLAG
  • HSRP, VRRP, VARP
  • SNMP, Syslog
  • ACI concepts (EPG, Contracts)
  • SSL/TLS inspection

is acting as an Employment Business in relation to this vacancy.

Mid‑Senior level

Full‑time

Information Technology

Technology, Information and Internet, Telecommunications, and Wireless Services