Product Management Lead, Customer Journeys

Product Management Lead, Consumer Journeys

Our client is a European BNPL and receivables services provider scaling internationally. With a B2B-centric model and high-intensity consumer interactions, they’re modernizing their digital consumer domain and seeking a Product Management Lead to own end-to-end consumer journeys across web, app, and automated channels. The business operates across regulated markets, partners with major enterprises, and is in an active shift from feature delivery to discovery-driven product development.

• Own strategy and execution for all digital consumer/debtor touchpoints (portal, app, voice/IVR)
• Lead and develop a team of ~6 PMs/POs; elevate discovery practices and delivery quality
• Define, prioritize, and optimize four core journeys: understanding obligations, payments, disputes, and long-term support products
• Drive a 40% strategy / 60% operations balance: discovery, metrics, and hands‑on delivery
• Partner with engineering and architecture on scalable solutions across legacy and modern stacks
• Navigate regulatory and legal workflows (e.g., dunning, court orders, bailiffs) with compliance and operations
• Improve conversion, activation, and CSAT through rigorous journey mapping, experimentation, and data
• Collaborate with finance-oriented B2B stakeholders while advocating for consumer‑centric outcomes
• Contribute to org design and product ways of working during an ongoing transformation

• 5+ years in product management with demonstrable impact; experience leading PMs/POs
• Expert in discovery methods and consumer journey mapping; outcome and metric driven
• Strong technical fluency; experienced partnering with architects/engineering on complex systems
• Proven work within regulated or finance‑adjacent environments; comfortable with legal/process constraints
• Background in e-commerce/checkout optimization, platforms, or marketplaces is a strong plus
• Hands‑on builder mindset; effective in mixed legacy/new environments and non‑"product‑led growth" contexts
• Excellent stakeholder management with finance/B2B counterparts; clear, concise communication
• Preference for Berlin‑based (or willing to relocate); hybrid model with periodic travel
• Growth mindset and high integrity; hires and develops "substance over shine"

Interested? Get in touch now! Not the right fit? Discover more roles with PCN.