Technical Writing Manager

About the Opportunity

We’re looking for a Technical Writing Manager (f/m/d) to own our documentation strategy end-to-end—elevating the quality, consistency, and discoverability of Contentful’s technical content. In this role, you will shape processes and frameworks, refine workflows, coordinate localization efforts for our product UI and documentation, and help build a world-class knowledge base for developers, marketers, and authors alike.

You are proactive, curious, and comfortable with ambiguity. You investigate deeply, bring structure where it’s missing, and drive clarity in complex problem spaces. Your work will meaningfully influence how customers adopt and scale with Contentful, directly contributing to our success at the enterprise level.

As the Technical Writing Manager (f/m/d), you will manage a Technical Writing Team and ensure documentation is to a high standard and have a passion for enhancing localisation in our product:

Drive High-Quality Documentation

• Lead and develop a small team of Technical Writers.
• Develop a holistic documentation strategy covering processes, tooling, delivery frameworks, and customer-feedback loops for continual improvement.
• Conduct regular reviews and provide coaching to help writers grow and increase their customer impact.
• Produce industry-leading technical content, including API documentation, release notes, how-to guides, and FAQs
• Review, test, and edit content from non-writer contributors
• Identify gaps in Contentful’s knowledge presence and work cross-functionally to address them
• Partner with product managers, engineers, designers and customer-facing teams to develop content when needed
• Contribute to the Help Center to make Contentful more approachable for developers, marketers, and editors
• Establish repeatable checklists and process checkpoints for successful documentation releases
• Build mechanisms for customer feedback to guide documentation improvement

Own Localization

• Act as the subject-matter expert on product UI, documentation localization and co-ordination efforts around localization of our product.
• Act as the subject-matter expert on product UI and documentation localization.
• Drive and execute localization strategy to ensure Contentful product UI and documentation is accessible to a global audience.

Required Skills

• Expertise in localization practices and workflows
• Exceptional attention to detail and strong organizational skills
• Strong technical writing skills
• Excellent communication and interpersonal skills
• Strong process orientation with a passion for operational excellence
• A growth mindset with a desire to learn and help others learn

Preferred Experience

• Familiarity with API documentation and docs-as-code workflows
• Engineering background or technical skills
• Demonstrated experience managing or leading teams

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family
• We value Work-Life balance and You Time
  ! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best

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Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content  blending composability with native AI capabilities, Contentful enables…