Senior Solutions Consultant

Location: Remote, Washington D.C., United States of America | Remote, Virginia, United States of America | Remote, Michigan, United States of America | Remote, Maryland, United States of America | Remote, Pennsylvania, United States of America

Requisition : R33491

Position Type: Full time

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC’s must be both sales focused and technically savvy. They must have demonstrated success selling to Enterprise and/or Mid Market executives, and convincing C-level and director level executives of the technical merits and business value of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our sales Account Executives and their prospects.

The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite, online, and via virtual meeting.

• 5+ years of Mid Market/Enterprise software selling experience

• Experience mapping RFI/RFP requirements to software solutions

• Excellent interpersonal, communication, persuasion, presentation, and writing skills

• Strong skills in discovery, overcoming objections, and identifying risk

• Experience scoping, managing and executing customer pilots and Proofs of Concept, including defining and measuring success criteria and timelines

• Knowledge in web / scripting technologies, HTML, CSS, JavaScript, prompt engineering, and SaaS applications

• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution

• Outstanding solution scoping abilities, using our existing solution and influencing new product development

• Understanding of emerging AI technologies (e.g., MCP) and the ability to learn new product functionality quickly, while maintaining a focus on the business impact of new rollouts

• Experience with LLMs such as ChatGPT and Gemini, and uses where appropriate in daily motions

• Customer-first approach to selling, including working through conflict with internal and external teams

• Obvious passion and focus on developing interpersonal relationships

• Intellectual curiosity

• Growth mindset

• Bachelor’s degree or equivalent experience

• Must be willing to travel up to 40%

• Experience in contact center environments or selling contact center solutions

• Vertical industry expertise (e.g., Retail, Financial Services, Healthcare)

• Previous consulting experience in implementing enterprise class software solutions

• In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, workforce engagement management

• Experience developing or selling Artificial Intelligence solutions

• Formal sales training (Sandler, Challenger, etc.) and B2B software selling experience

The US annualized OTE (On Target Earnings) range for this position is $-$ with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location.

Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of…