Lead Service Specialist - Training

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Title
:
Lead Service Specialist – Training

Company Intro/About GE Aerospace GE Aerospace is a world-leading provider of jet engines, components, and systems for commercial and military aircraft. We advance aviation with an unwavering focus on Safety, Quality, Delivery, and Cost, partnering closely with customers to build capability, improve readiness, and deliver reliable outcomes.

Site, Business, OR

Functional Area

Overview: This role sits within Field Services and partners cross-functionally with product support, engineering, services operations, and customer service teams to design, deliver, and sustain training programs that elevate field execution and customer satisfaction.

Role Overview The Lead Service Specialist – Training leads all field services training activities for internal teams and customers. You will design curricula, deliver training on products, systems, and processes, manage instructor resources, and provide ongoing coaching and support. You will leverage technical expertise and analytical thinking to execute policy and strategy, integrate best practices across functions, and continuously improve training effectiveness and service quality.

This role includes direct people leadership responsibilities.

Key Responsibilities

• Lead end-to-end field training lifecycle: assess needs, design curricula, develop materials, deliver training, and evaluate effectiveness
• Deliver product, system, process, safety, and quality training to field employees and customers; ensure content accuracy and compliance
• Provide ongoing post-training support and coaching to drive consistent field service execution and adherence to standards
• Manage training operations: staffing, instructor readiness, scheduling, facilities/virtual platforms, and resource allocation
• Utilize technical expertise to tailor training to varied equipment, interdependent processes, and complex field scenarios
• Apply analytics to measure training outcomes; track KPIs (e.g., pass rates, field quality trends, rework, cycle time) and drive corrective actions
• Collaborate with engineering, product support, field service leadership, and quality to integrate updates (service bulletins, technical changes) into training
• Benchmark best practices and maintain awareness of competitive capabilities; differentiate programs through measurable impact
• Lead small projects and initiatives with low risk and limited resources; guide less experienced colleagues and build instructional capability across the team
• Document and maintain training standards, policy execution, and audit readiness; contribute to continuous improvement
• Communicate performance expectations, conduct reviews, and support performance development for direct reports
• Support customer engagements, demonstrations, and program reviews as a training subject matter expert

Required Qualifications

• For roles in the USA:
  Bachelor’s degree from an accredited university or college; or high school diploma/GED with at least 6 years of experience in Services and/or Training functions
• Demonstrated experience designing and delivering technical training for field services or closely related technical environments
• Proficiency interpreting technical data, procedures, and service documentation, and translating complex concepts into practical training
• Experience managing training operations and coordinating across functions
• Strong stakeholder communication and…