CRM Specialist

Overview

About us:

Planner 5D is a global hub for home design, uniting over 100+ million users in 230 territories around our planet. Our platform simplifies the home renovation process from concept to execution, making the customization of dream homes accessible to everyone. Our cross-platform presence spans Web, iOS, Android, Windows, and MacOS, ensuring seamless synchronization for our users. Planner 5D is a vibrant community of enthusiastic and product-oriented professionals who collaborate across time zones to revolutionize the home design market.

We are looking for like-minded talent eager to take ownership and drive innovation within our expanding suite of tools. Join us in shaping the future of home design.

We are looking for a CRM Specialist to join the Planner 5D Marketing team. In this role, you will work closely with marketing and product teams to deliver a top-tier CRM strategy to maintain and improve user activation and retention. Note that you should be prepared to work as a Contractor under B2B service agreement
.

• Create and maintain triggers for transactional emails, push campaigns, in-app messages, etc.
• Implement CRM campaigns, measure and analyze results.
• Understand all user acquisition and churn funnels, connect main steps to CRM campaigns.
• Own, manage, and improve CRM marketing analytics.
• Generate, implement, and analyze hypotheses for improvement.

• 2-3 years of experience
• Languages:
  
  Strong English + Spanish
• Technical: HTML basics, able to edit and QA email layouts/templates
• Tools:
  Experience with no-code/low-code CRM or automation platforms (Customer.io, Braze, Hub Spot, Mailchimp, Iterable etc.)
• Segmentation:
  Ability to build, refine, and validate B2C audience segments based on behavior, lifecycle stage, and engagement
• Data comfort:
  Basic understanding of metrics, experiments, and reporting

• Detail-oriented:
  Spots template issues, broken links, wrong segments, timing errors
• Curious & proactive:
  Asks “why this segment?” and seeks improvements
• Collaborative:
  Works smoothly with marketing, product, development, and design
• Structured thinker:
  Organizes workflows, documents steps, and keeps processes clean
• Fast learner:
  Picks up new CRM tools and features quickly

• Great work environment that balances freedom and responsibility
• Our team is made up of friendly and passionate enthusiasts who are eager to help and share their knowledge
• We believe in work-life balance, so you ll receive around 30+ days of paid holidays per year
• Company computer equipment by request
• Education courses for our team members, and we re willing to allocate funds toward your training expenses
• English classes on our corporate platform
• Offline company events in Lithuania and online team-building
• Unlimited free Planner5D subscriptions