Helpdesk Support Analyst

On-Site Support Analyst

Support IT Solutions Center Service Desk. Provide technical hardware on‑site for Healthcare accounts including Acute Care, Skilled Nursing, and Assisted Living facilities. Interface with the client in resolving complex hardware and software issues. Work daily on‑site in Toledo, Ohio. Provide technical support to include, but not limited to:

• Service Now
• Virtual environments including VDIs and VPNs
• Various healthcare applications
• Windows 10 and 11 operating systems
• All Microsoft and Google products

Candidate must stay informed of changes to operating systems or software affecting clients and provide technical support via phone as needed. Maintain records of correspondence and respond. Previous technical experience in an enterprise‑level environment is highly desired. Additionally:

• Excellent communication skills, both written and verbal
• Above average ability to interpret, analyze, troubleshoot, and resolve technical problems
• Decisive, conscientious, and works well in a team environment
• Strong desire to learn and ability to follow policies and procedures
• Strong working knowledge of, and experience with, computer hardware, software, and peripheral devices in a diverse environment
• Self‑motivated and self‑driven
• Ability to work under limited supervision

• High School Diploma or equivalent required
• Associate degree in a technical or computer discipline or related field preferred
• 1–2 years of experience in enterprise‑level help desk, knowledge of healthcare environment, onsite support preferred

• Windows 10 and 11 operating systems
• Certification(s) preferred but not mandatory:
  CompTIA Security+, MCITP (Enterprise Desktop Support Technician), A+, HDI Desktop Support Technician

• 24/7 coverage required; willing to work after hours and holidays
• 3‑4 years of customer service experience
• References upon request

Entry level

Full‑time

Information Technology

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