Claims & Technical Services Coordinator

Location: Township of Middlefield
Claims & Technical Services Coordinator page is loaded## Claims & Technical Services Coordinator locations:
US18 - Middlefield DCtime type:
Full time posted on:
Offre publiée il y a 30 jours ou plusjob requisition :
RThe Commercial Claims Coordinator is responsible for daily interactions with internal and external customers regarding potential product issues or questions. This position reports directly to the Sr. Claims Manager. The Commercial Claims Coordinator will ensure effective coordination between the Company and its customers with a high level of service and support. They must maintain positive business relationships, both internally and externally, to promote company goals.

The position serves as the point of contact for filing manufacturing claims, the analysis of those claims for accuracy, completeness and eligibility, along with facilitating the resolution of claims to the customers’ satisfaction.  The position is responsible for the end to end claims processing, working to enter, investigate and close claims within the established claims processing guidelines.
**** Responsibilities
* **** Resolve customer inquiries, including but not limited to; order status, product information, order processing, account status, sales programs, as well as product line knowledge.
* Maintain small to medium accounts with low to medium complexity.
* Process all customer orders received by EDI, telephone, fax, email and mail through order entry system (SAP) efficiently and error free.
* Pull reports from the CRM and SAP Systems and share to a variety of internal and external customers including distributors, sales and business management.
* Review delivery due list for all customer orders in all plants to align with delivery requests.
* Collaborate with cross functional team members.
* Answer customer inquiries via fax, phone, email and mail.
* Check stock and provide availability dates to customers.
* Provide freight quotes once processed through the Logistics Department.
* Ship samples as required by customers for product specials.
* Locate out-of-stock material for customers, when required, from other distributors.
* Other duties as assigned.
**** Desired skills and experience
***** High school diploma required,  AA or BA degree, preferred.
* Minimum of three years of customer contact experience.
* Working knowledge of computers / AS400 and SAP system, as well as CRM and Microsoft Office platform (Word, Excel, and PowerPoint).
* Proven, accurate data entry skills.
* Excellent interpersonal and communication skills, both verbal and written.
* Ability to work effectively with cross-functional departments with a positive attitude
* Ability to read and interpret documents such as procedure manuals, work instructions and software manuals.
* Ability to portray a positive image when dealing with difficult customer claims.
* Ability to manage multiple accounts/tasks at any given time.
* Excellent attention to detail with strong organizational and time management skills.
*** Ce que nous offrons :
**** Un engagement que la sécurité est notre priorité;
* Des avantages sociaux, un salaire et des options de régime de retraite compétitifs;
* Une croissance de carrière, une stabilité et une flexibilité d’emploi.
** Fabrication responsable - protéger notre planète pour l'avenir :
*** Nous utilisons de l'énergie renouvelable et un processus d'eau recyclée en boucle fermée;
* Nous nous engageons à réduire les émissions de gaz à effet de serre et la consommation d'eau;
* Nous sommes la seule entreprise de revêtements de sol reconnue par L’Association Asthme & Allergies.
** Qui nous sommes:
** Avec une histoire de 140 ans, Tarkett est un leader mondial des solutions innovantes de revêtements de sol et de surfaces sportives avec 12 000 employés et 34 sites industriels. Offrant une large gamme de produits, y compris le vinyle, le linoléum, le caoutchouc, le tapis, le bois, le stratifié, le gazon artificiel et les pistes de sport. Le Groupe sert des clients dans plus de 100 pays à travers le monde.

Engagé à changer la donne avec l'économie circulaire et à réduire son empreinte carbone, le Groupe a mis en place une stratégie d'éco-innovation basée sur les principes Cradle to Cradle, pleinement alignée sur son approche Tarkett Human-Conscious Design.

Tarkett est coté sur Euronext (Compartment B, ISIN FR, ticker: TKTT).
* Tarkett est un employeur garantissant l'égalité des chances. Nous valorisons la diversité des origines et des expériences et promouvons un lieu de travail inclusif où tous les employés peuvent donner le meilleur d'eux-mêmes.
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