EMEA Service Desk Manager

As a Service Desk Manager EMEA you will lead and optimize IT service desk operations across our Europe region. You will be a key player in shaping a high-performing, collaborative team ensuring the seamless IT support operations for our internal and external users. The team consists of 15-17 service desk professionals to whom you will provide leadership. In this position you will regularly travel across the EMEA region (approximately 20–30%) to support local operations, lead regional initiatives, and ensure alignment with global IT standards.

• Oversee service desk management including its day‑to‑day operations, prioritization and timely resolution of tickets; resolving escalations for complex technical issues
• Ensure that all users (internal and external) receive prompt and efficient IT support.
• Provide leadership for our service desk team. Foster a positive and productive work environment, where team members have the skills and support necessary to succeed.
• Lead, mentor and motivate the team to deliver outstanding customer service; provide training and development opportunities and manage schedules to ensure sufficient coverage and ensure seamless operations.
• Optimize workflows, ticketing systems, and service delivery.
• Regularly assess performance metrics and feedback and make recommendations for CI opportunities to enhance the effectiveness of the IT service desk.
• Manage service desk budgets

• In-depth understanding of IT support practices, ticketing systems, and incident management and proficiency in IT service management tools.
• Technical background in hardware, software, and networking support.
• Experience in leading IT service desk or technical support operations, including team management, performance coaching, and process improvement.
• Exceptional customer‑facing communication skills with a focus on service excellence.
• Ability to handle escalated issues and conflicts with professionalism and tact.
• Degree in Information Technology, Information Systems, or a related field (preferred) or equivalent professional experience.
• ITIL Foundation Certification (preferred).
• Fluency in English. Additional European languages (i.e. German or Swedish) are a plus.

Camfil is a leading company in the industrial sector with a global presence. The company group consists of 41 companies in 30+ countries with 30 factories worldwide. Headquarters in Stockholm, Sweden, worldwide Camfil has 6000 employees. We prioritize a decentralized steering model with a trend towards a more structured and integrated model to manage our growth effectively. Camfil Group has a foundation of high entrepreneurial culture with a down‑to‑earth leadership style.

Our organization values experience, effectiveness, commonsense, and mutual respect. We prioritize inclusivity, diversity and supportive work environment where humour and interpersonal support make challenging tasks easier. You can read more about Camfil at:

* Please note that we don’t provide visa sponsorship for this opportunity; to be considered for this position you need to have the right to work in the country where this role is based.