Payroll Manager

What You'll Do

Payroll Operations & Processing

• Oversee and manage end-to-end payroll operations for U.S. multi-state payroll and international payrolls including the UK, France, Germany, Singapore, Canada, Ireland, and India
• Process bi-weekly U.S. payroll for exempt, non-exempt, and temporary employees, as well as off-cycle payments on an ad hoc basis
• Partner with local service providers to process monthly international payrolls, ensuring accurate and timely processing of salary calculations, deductions, statutory contributions, garnishments, commissions, and benefits
• Review and validate payroll inputs and outputs, including employee data, timesheets, benefits, and deductions
• Manage complex payroll scenarios and document payroll practices and procedures
• Perform payroll accounting activities, including posting journal entries and reconciling payroll general ledger accounts
• Coordinate year-end and new year payroll processes and HRIS setup, including earnings and deductions configuration, payroll schedules, tax reporting, annual statements, and country and state-specific compliance filings
• Serve as the primary point of contact for employee payroll inquiries, addressing questions and concerns related to pay, deductions, taxes, and benefits with professionalism, empathy, and discretion

Payroll Transformation & Process Development

• Develop, document, and implement global payroll policies, procedures, and controls to ensure accuracy, compliance, and data security
• Evaluate current payroll processes and systems, identify gaps or inefficiencies, and implement best practices and streamlined workflows
• Establish and maintain strong payroll controls, including reconciliation procedures, spot checks, variance analysis, and audit trails
• Lead payroll system enhancements, upgrades, and integrations to improve efficiency and reporting
• Drive standardization and automation of payroll processes across all regions while accommodating local regulatory requirements

Compliance & Risk Management

• Ensure compliance with local payroll regulations, tax laws, and statutory requirements in all countries of operation; stay current with emerging legislation and compliance requirements for each jurisdiction
• Conduct periodic payroll audits and collaborate with internal and external auditors to ensure data accuracy, identify discrepancies, and resolve payroll-related issues promptly
• Manage payroll data integrity and maintain employee records in compliance with data protection regulations (including GDPR)
• Manage state and local reporting and filing requirements, workers' compensation reporting, payments, and annual audit
• Administer ongoing 401k processes and employee-employer contribution plans, including coordination of audit-related activities
• Manage relationships with international payroll service providers, ensuring service level agreements are met and escalations are addressed promptly; evaluate vendor effectiveness and lead vendor selection processes when necessary
• Collaborate with People Ops, Finance, and IT teams to gather payroll requirements, ensure accurate reporting, support cross-functional initiatives, and integrate payroll systems with HRIS, time and attendance systems, and other relevant platforms
• Develop and deliver payroll training programs to People Ops, Finance, and relevant teams to enhance knowledge and ensure adherence to global payroll processes and procedures
• Monitor and report on global payroll performance and metrics, identifying trends and making recommendations for continuous improvement
• Supervise payroll processing team, providing direction, feedback, and guidance on payroll processes, compliance, and reporting

• Proven experience as a Global/International Payroll Manager or similar role, with demonstrated responsibility for managing end-to-end payroll operations across multiple countries and regions, including in-depth knowledge of U.S. multi-state payroll and familiarity with UK and/or France/Germany/Singapore/India payroll regulations and compliance requirements
• Experience developing and documenting payroll policies, procedures, and internal controls
• Strong understanding of payroll best practices, including reconciliation, audit procedures, and quality assurance processes, with excellent analytical and problem-solving skills to handle complex, multi-jurisdictional payroll calculations and transformation challenges
• Experience managing payroll vendors and ensuring compliance with service level agreements
• Proficiency in implementing payroll system solutions; strong project management skills with the ability to lead process improvement and system implementation initiatives
• Strong attention to detail and accuracy; excellent organizational and time management skills to handle multiple payrolls, projects, and deadlines
• Strong communication and interpersonal skills, including the ability to address sensitive employee payroll concerns with patience and discretion while collaborating effectively with cross-functional teams, external…