People Operations Senior Generalist; Fulfillment Center

What the Role Is

As the Senior People Operations Generalist, you'll be the senior-most People team presence on the ground at our Columbus Fulfillment Center in Commercial Point, OH, supporting a seven-day, multi-shift operation and 350+ hourly team members. You'll work Monday–Friday onsite, choosing either an early shift (4:00am–12:30pm) or late shift (2:00pm–10:30pm). This schedule allows you to provide consistent HR presence across all three shifts, partner with supervisors during shift changes, and support team members across our fulfillment center's three shifts.

You may need flexibility to address time-sensitive issues outside core hours or adjust your schedule for events like open enrollment, new hire orientations, or leadership meetings. Frequency varies based on FC activity; some months you may not need to adjust at all, others it may happen a couple of times.

Your day-to-day will include a mix of frontline HR execution, floor presence, and leadership coaching. You ll handle sensitive team member concerns, conduct investigations, manage leaves and accommodations, and facilitate onboarding and offboarding with professionalism and empathy. You ll also own payroll operations for the site and maintain compliance through regular audits and documentation. You ll educate and coach operational supervisors and assistant managers, helping them strengthen their leadership skills and confidently manage the full team member lifecycle—using People Ops as a strategic partner, not a bottleneck.

This role requires a proactive, judgment-driven HR practitioner who can operate independently, stay calm under pressure, and communicate with clarity across all levels. You ll balance empathy and accountability while empowering others, making real-time decisions and shaping long-term practices. You will be a visible, approachable presence on the Fulfillment Center floor, operating as a trusted partner to operational leadership and the onsite People team.

You ll report to the onsite People Ops Manager and work closely with the on-site People Ops Coordinator. You ll have significant autonomy on the floor while being part of a collaborative, supportive People team.

If you ve thrived in fast-moving fulfillment environments, handled complex people issues, and love coaching frontline leaders toward better outcomes, this role will energize you.

You will be the go-to People Ops team member on the ground for our Columbus Fulfillment Center. Your role will be both operational and strategic, supporting the work of the fulfillment center team and advising fulfillment leadership while also playing a key role in the Columbus People Team objectives.

• Maintain a visible and approachable presence on the Fulfillment Center floor, building trust with hourly team members and providing steady support during early or late shift hours
• Own all payroll operations onsite, including timecard review, corrections, approvals, and coordination with HQ to ensure timely, accurate pay
• Lead employee relations investigations, document findings, and coach supervisors through corrective actions, policy enforcement, and conflict resolution
• Coach operational supervisors and assistant managers daily, helping them interpret policies, navigate people issues, and build confidence managing performance, attendance, and morale on their teams
• Empower operational leadership to own the full team member lifecycle, using People Ops as a partner—not a crutch—to support hiring, onboarding, performance, recognition, and exits
• Facilitate micro-trainings and just-in-time learning for site leaders, strengthening their soft skills, communication approaches, and understanding of HR fundamentals
• Manage the full lifecycle of leaves, ADA accommodations, and workers  compensation cases, coordinating with benefits partners and site leadership
• Conduct new hire onboarding, facilitate temp-to-perm transitions, and ensure team members have a consistent, high-quality experience regardless of shift
• Track patterns and trends, spotting emerging issues before they escalate and surfacing insights that help prevent repeat problems
• Translate policies and…