Global Benefits Manager

The Global Benefits Manager will lead the strategy, design, administration, and evolution of employee benefit programs across 10+ countries and expanding regions. This includes full ownership of global health, retirement, wellness, and insured benefit programs as well as responsibility for administering and continuously improving the company’s global Leave of Absence (LOA) programs (parental, medical, personal, and statutory leave). This role ensures all benefit and leave programs are competitive, compliant, scalable, and aligned with our culture and total rewards philosophy.

As the business grows, this leader will build repeatable frameworks to support new market launches while elevating employee experience in existing regions. This role also partners with the Atlanta Office Administrator: providing coaching, mentorship, and local HR leadership to foster a respectful and engaging workplace. This includes backup office support during absences and collaboration on monthly engagement and wellness initiatives.

The Office Administrator maintains a dotted-line reporting relationship to this position.

• Strategy & Program Design
• Develop and manage global benefits strategy that balances local market expectations, talent competitiveness, and financial stewardship.
• Conduct benchmarking and vendor evaluations by country; recommend program enhancements based on data, business goals, and employee experience.
• Partner with Compensation to align benefits philosophy with total rewards strategy and employer value proposition.
• Build a roadmap for future benefit expansion, including wellness, retirement, leave programs, EAP offerings, and flexible benefits.

• Leave of Absence Program Management
• Serve as global program owner and subject matter expert for all leave programs (paid/unpaid, statutory, and company-provided), ensuring alignment with total rewards strategy and legal requirements.
• Oversee and direct a third-party LOA administration vendor responsible for day-to-day case management, eligibility determination, employee communications, documentation, and return-to-work coordination.
• Ensure vendor performance meets service levels, compliance standards, and employee experience expectations; manage escalations and continuous improvement.
• Maintain a governance framework for global leave policies, ensuring alignment with regulatory requirements across regions (FMLA, ADA, UK Shared Parental Leave, India Maternity Benefit Act, etc.).
• Develop and maintain employee- and manager-facing LOA guides, FAQs, policy documents, and workflows in partnership with the vendor.
• Partner with HRBPs, Legal, and local leaders on sensitive, complex, or high-risk leave cases requiring internal oversight or accommodations.
• Coordinate downstream impacts with Payroll, HRIS, and Finance while ensuring the vendor provides accurate reporting, documentation, and payroll feeds.
• Monitor compliance, reporting, and audit readiness across all geographies with vendor-supplied data and documentation.

• Operations & Administration
• Oversee day-to-day benefits administration across multiple regions, including renewals, vendor management, escalations, and annual enrollment cycles.
• Ensure smooth handoffs between HRIS, Payroll, Finance, and local HRBP teams for accurate eligibility, deductions, and reporting.
• Provide enablement, training, and reference materials to HR Operations and Talent Acquisition teams to ensure they can confidently address Level 1 employee benefits inquiries and escalate complex cases appropriately.
• Manage benefits budget forecasting, invoice reconciliation, and costs across multiple countries.
• Own benefits communications: policies, employee guides, onboarding materials, FAQs, and manager enablement.

• Compliance & Governance
• Maintain compliance with local statutory requirements, including health insurance, pension, social contributions, and mandatory leaves.
• Ensure documentation, contracts, and enrollment processes meet legal standards in each jurisdiction.
• Partner with Legal and external consultants on regulatory changes and audits.
• Lead annual benefit plan governance reviews and secure approvals from executive leadership.

• Global Expansion &…